RAGA RAVIKUMAR
Lake Charles,LA
Summary
Professional with experience in customer service. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
2026
2026
years of professional experience
Work History
Leads and Data Analyst
Air Dynasty AC and Heating
Houston, TX
01.2024 - 03.2025
- Conducted statistical analysis to ensure data accuracy and consistency across reports.
- Streamlined data collection processes, improving efficiency in reporting timelines.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
Customer Service Manager
Hurricane Aquatics
DeRidder, LA
03.2022 - 01.2024
- Led customer service team in resolving complex issues, enhancing overall customer satisfaction.
- Streamlined complaint resolution process to enhance customer satisfaction.
- Utilized CRM software to track interactions and improve response accuracy.
Paraprofessional Teacher
CPSB
05.2020 - 03.2022
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Optimized learning plans and quantified student progress through test administration.
Front Desk Receptionist
Lotus Inn
2018 - 2020
- Managed phone inquiries and reservations using hotel management software.
- Coordinated check-in and check-out processes for optimal guest flow
Education
Associate Degree - Business Administration
Sowela Technical Community College
Lake Charles, LA10 2027
Skills
Complaint resolution
Account management
Customer service care
Front Desk operations
Staff education and training
POS systems expert
Phone and email etiquette
Quality Management
Data Entry
Timeline
Leads and Data Analyst
Air Dynasty AC and Heating
01.2024 - 03.2025
Customer Service Manager
Hurricane Aquatics
03.2022 - 01.2024
Paraprofessional Teacher
CPSB
05.2020 - 03.2022
Associate Degree - Business Administration
Sowela Technical Community College
Front Desk Receptionist
Lotus Inn
2018 - 2020