RAGAN LIVINGSTON
Philadelphia,PA
Summary
Innovative Location Manager with 10 years of experience running exceptionally profitable branch management operations. Respected visionary and business developer committed to customer focus and respect for employees. Creative problem solver and builder of teams that function at highest levels of independence and effectiveness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RL
01.2022
- Inspected received food items to verify quality, quantity, and freshness of goods received
- Managed food and supplies inventory to keep adequate levels for expected demands
- Assisted in developing menus based on expressed preferences of client and contract requirements
- Developed food storage and rotation metrics and maintained team member compliance
- Kept food costs in line by minimizing waste and controlling the portions on each dish
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Monitored the performance of 285 union workers and consistently improved the productivity of each team member with hands-on, motivational approaches.
Location Manager
Drexel University
Philadelphia, PA
12.2016 - Current
- Hired, trained, and supervised professional and entry-level staff members and evaluated performance and success
- Understood state-level product requirements for new markets within region and identified key areas for sales and marketing focus
- Identified and implemented value-added process improvements that upgraded customer and associate experiences
- Spearheaded location and regional policy changes in collaboration with corporate leadership and negotiated for location concerns
- Oversaw daily operations of specific location and understood regional culture, business climate, and customers
- Created motivated environment and inspired associates to exceed expectations and goals and to communicate openly
- Addressed customer concerns and complaints directly and maintained maximum satisfaction by implementing quick resolutions.
Food Service Supervisor
Drexel University
Philadelphia, PA
03.2014 - 12.2016
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
Education
Associate of Applied Science - Nursing
Pennsylvania Institute of Technology
Skills
- Problem-solving Multitasking
- Prioritization Operational oversight
- Continuous improvement Sales
- Team supervision
Certification
City of Philadelphia Department of Public Health
Food Establishment Personnel Food Safety Certificate
ServSafe Food Manager Certificate
Timeline
RL
01.2022
Location Manager
Drexel University
12.2016 - Current
Food Service Supervisor
Drexel University
03.2014 - 12.2016
Associate of Applied Science - Nursing
Pennsylvania Institute of Technology
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