Kimberly Millette
Warwick,RI
Summary
Responsible employee proficient in sales and customer service. Over ten years in sales and customer service positions. Passionate and motivated, a people person with a drive for excellence. Handles tasks with accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Banking Member Service Representative
Greenwood Credit Union
10.2020 - 09.2022
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations
- Established rapport with new clients to increase satisfaction and loyalty.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Developed and maintained courteous and effective working relationships.
- Opened and managed personal and business accounts.
- Rolled over 401k plans and IRA transfers.
- Worked closely with GCU Wealth Advisors to help find the right plans for members.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Senior Teller
Citizens Bank
04.2017 - 07.2020
- Greeted and met with customers in lobby
- Helped in selecting products for each individual client to their specific financial needs
- Opening and closing of branch
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Cashed and deposited checks
- Processed cash withdrawals and deposits
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Ordered an appropriate supply of cash each day to meet expected demands
- Satisfied customers every day with fast, friendly, and knowledgeable support for account needs.
Store Manager
Destination Maternity
07.2013 - 06.2016
- Restaffed a struggling business upon hire
- Managed multiple department stores sights in addition to a freestanding store
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
Visual Lead/ Store Manager
Coldwater Creek
11.2007 - 06.2013
- Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions
- Other responsibilities included schedule planning, window displays/ marketing, mapping out store layouts and ensuring shipment is processed in a timely manner
- Oversaw visual merchandising and displays to appeal to shoppers
- Motivated employees to meet daily sales goals by training, roll playing and acknowledging individual strengths
- Lead in the full planning of monthly floor sets
- Traveled as a part of the visual team to execute floor sets and training in new store openings
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention with the personal shopper program
- Tracked daily sales to meet goals and payroll expectations.
Education
Certification in Fashion Merchandising - Fashion Merchandising, Merchandising, Sales, Business
Warwick Technical School
Warwick, RI05.1997
High School Diploma - General
Toll Gate High School
Skills
- Interpersonal communication Planning and organization
- Leadership Active Listening
- Judgment and Decision Making Critical Thinking
- Count currency Balance cash drawers
- Problem-solving Multitasking
- Attention to detail Serve customer needs
- Acquire new customers Manage inventory
- Verbal communication Computer skills
- Credit Card Applications
- Discrepancy Resolution
- Transaction Error Identification
- Financial Transactions
- Sorting and Filing
Timeline
Banking Member Service Representative
Greenwood Credit Union
10.2020 - 09.2022
Senior Teller
Citizens Bank
04.2017 - 07.2020
Store Manager
Destination Maternity
07.2013 - 06.2016
Visual Lead/ Store Manager
Coldwater Creek
11.2007 - 06.2013
Certification in Fashion Merchandising - Fashion Merchandising, Merchandising, Sales, Business
Warwick Technical School
High School Diploma - General
Toll Gate High School
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