Brittney Rios
San Antonio,TX
Summary
Proven achiever with extensive experience in customer service and sales, notably at Allstate Insurance Co. Excels in banking regulations and exceptional communication, enhancing customer satisfaction and team productivity. Demonstrated leadership in fraud prevention and policy renewals, contributing to significant client retention and sales growth. Skilled in multitasking and problem-solving, driving positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banking Member Service Representative
USAA Federal Savings Bank
09.2023 - Current
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Supported team members by sharing knowledge of bank policies and procedures.
- Strengthened fraud prevention efforts through diligent monitoring of suspicious transactions.
- Aided in the training and onboarding of new hires, ensuring their success in meeting performance expectations.
Account Manager
Allstate Insurance Co
08.2020 - 07.2023
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Server
Olive Garden Restaurant
06.2017 - 05.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Southwest High School
San Antonio, TX06.2017
Skills
- Banking regulations knowledge
- Exceptional communication
- Goal-oriented mindset
- Sales proficiency
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Team Leadership
- Multitasking Abilities
- Excellent Communication
Certification
P&C Insurance License
Timeline
Banking Member Service Representative
USAA Federal Savings Bank
09.2023 - Current
Account Manager
Allstate Insurance Co
08.2020 - 07.2023
Server
Olive Garden Restaurant
06.2017 - 05.2023
High School Diploma -
Southwest High School
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