De Sean Jones
Royal Oak
Summary
Experienced banking professional with nearly two years in the financial sector, complemented by a strong foundation as a rehabilitation technician. Proven ability to adapt, coupled with a commitment to excel in the finance industry. Seeking opportunities to leverage financial insight and diverse skills for continued success and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banking Member Service Representative
Dfcu Financial
01.2022 - 11.2023
- Assist customers with account inquiries, transactions, and problem resolution.
- Educate customers on our banking products and services to meet their financial goals.
- Respond to customer inquiries via phone, email, and in-person interactions.
- Cross-sell and promote additional banking products and services to enhance customer relationships.
- Collaborate with team members to achieve overall branch and organizational goals.
- Assisted customers with loan applications for successful approval and funding.
- Improved teller accuracy by conducting regular audits and providing constructive feedback.
- Aided in the training and onboarding of new hires, ensuring their success in meeting performance expectations.
Merchandise Associate
Sam's Club
08.2021 - 12.2021
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Rehabilitation Technician
Beaumont Health
09.2017 - 08.2021
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Assisted therapists in creating individualized treatment plans for better patient outcomes.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Coordinated scheduling and documentation for multiple caseloads, streamlining administrative processes within the department.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Improved patient mobility by conducting personalized stretching and strengthening exercises.
Education
Associate of Arts - Business Administration
Macomb Community College
Warren, MI04.2024
Skills
- Banking regulations knowledge
- Analytical thinking
- Adaptability and flexibility
- Problem-solving abilities
- Financial literacy
- Team collaboration
- Attention to detail
- Cash handling expertise
- Time management
- Vault Monitoring
- Customer Service
Certification
- Licensed Insurance Agent - MI
Additional Information
Training Coach (DFCU)- Train 5 team members at DFCU
Averaged 228K in loan dollars per month
Ended 4th quarter with 226 referrals
Timeline
Banking Member Service Representative
Dfcu Financial
01.2022 - 11.2023
Merchandise Associate
Sam's Club
08.2021 - 12.2021
Rehabilitation Technician
Beaumont Health
09.2017 - 08.2021
Associate of Arts - Business Administration
Macomb Community College
Similar Profiles
Del FieldsDel Fields
Underwriter/Auditor/Trainer at DFCU FinancialUnderwriter/Auditor/Trainer at DFCU Financial
Nicholas GiordanoNicholas Giordano
Teller at DFCU FinancialTeller at DFCU Financial
Rob DavilaRob Davila
EVP Chief Credit Officer at DFCU Financial formerly First Citrus Bank in 2022EVP Chief Credit Officer at DFCU Financial formerly First Citrus Bank in 2022