Ragan Morris
Tracy City,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blue Cross Blue Shield of TN
Chattanooga, TN
04.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls to facilitate customer service.
- Collected payments from members.
Kitchen Staff Member
Simply Southern Cafe
Pelham, TN
06.2021 - 12.2023
- Cleaned and sanitized frequently to maintain health code standards.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Received, rotated and replenished kitchen stock for team members.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Replenished supplies in areas throughout kitchen and dining rooms for customer satisfaction.
- Followed recipes and customer requests to prepare meals.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
Medical Assistant
Premier Women's Health Center
Winchester, TN
08.2022 - 11.2022
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
Waitress
Rosie's Farmhouse Kitchen
Tracy City, TN
06.2020 - 05.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
Medical Assistant and Phlebotomist -
Medical Response Institute
Winchester, TN11.2022
Associate of Science - Health Sciences
Motlow State Community College
Tullahoma, TN05.2022
Basic Life Support (CPR And AED) Program -
American Heart Association
05.2022
High School Diploma -
Grundy County High School
Coalmont, TN05.2020
Skills
- Continuous Improvement
- Written and Verbal Communication
- Team Collaboration
- Workplace Health and Safety
- Dedicated Work Ethic
- Positive Attitude
- Punctual and Reliable
- Customer Service
- Relationship Building
- Problem-Solving
- Quality Assessment
- Detail oriented
- Organized
Accomplishments
- Graduated Cum Laude from Motlow State Community College
Certification
- Registered Medical Assistant (RMA)
Timeline
Customer Service Representative
Blue Cross Blue Shield of TN
04.2024 - Current
Medical Assistant
Premier Women's Health Center
08.2022 - 11.2022
Kitchen Staff Member
Simply Southern Cafe
06.2021 - 12.2023
Waitress
Rosie's Farmhouse Kitchen
06.2020 - 05.2021
Medical Assistant and Phlebotomist -
Medical Response Institute
Associate of Science - Health Sciences
Motlow State Community College
Basic Life Support (CPR And AED) Program -
American Heart Association
High School Diploma -
Grundy County High School
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