Ragen Gwin Miller
Lacombe,LA
Summary
Results-driven and collaborative Team Leader with extensive expertise in workflow management, performance monitoring, and member motivation within the commercial property insurance sector. Resourceful professional dedicated to identifying operational needs and developing creative solutions that achieve high-quality outcomes. Recognized for establishing exceptional standards of work ethic, punctuality, and quality assurance while building highly effective relationships with cross-functional team members and corporate stakeholders.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Team Lead, Underwriting Assistants (Multi-Line)
Beazley
Remote, LA
01.2023 - Current
- Led team meetings to coordinate project updates and address challenges.
- Developed training materials that improved staff skills and knowledge retention.
- Designed and executed targeted personnel training programs, successfully onboarding new hires and upskilling tenured staff
- Oversaw workflow processes to ensure compliance with company standards.
- Collaborated with departments to streamline communication, enhancing project execution.
- Implemented process improvements that contributed to greater team efficiency.
- Facilitated performance reviews to assess staff development and progress.
- Managed resource allocation to optimize team productivity and effectiveness.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Track team production metrics and establish clear SLA guidelines, resulting in consistently optimized workflow outputs.
Pre-Bind Property Underwriter Assistant
Beazley Insurance
Daphne, USA
03.2021 - Current
- Process new and renewal quotes per Underwriter instruction.
- Ensure that both new and renewal quotes are processed and sent out in a timely manner.
- Processed revisions to quotes, ensuring accuracy and compliance with underwriting guidelines to support decision-making. to quotes and raters.
- Reviewed inspection reports, identifying discrepancies between received information and report findings.
- Report all recommendations listed by the inspection to the account Underwriter.
- Communicated promptly and professionally with Underwriters and Brokers to address needs and requests.
- Set up new business accounts in a property rating software.
- Stay up to date with the Pre-Bind team and ensure I help to complete my part.
Underwriter Assistant
Bass Underwriters
Mobile, USA
06.2019 - 03.2021
- Worked under my Underwriter making sure that all commercial renewal quotes were sent out in a timely manner.
- Ensured that all quotes and policies adhered to underwriting guidelines for each individual carrier.
- Worked daily to find the correct rating basis for all property and general liability renewals and endorsements.
- Processed any and all endorsements.
- Addressed inquiries from agents, underwriters, and carriers swiftly.
- Reviewed inspections and made sure that all recommendations to the agent/insured were met.
- Handled direct notices of cancellations and reinstatements.
Personal Insurance Assistant
Schneider Insurance Agency
Mobile, USA
01.2019 - 06.2019
- Bill and reconcile payments for clients and mortgage companies to ensure timely processing and account accuracy.
- Coordinate with mortgage companies to verify all regulatory documents are filed and submitted before renewal deadlines.
- Compare previous year's records to upcoming renewal quotes, coverages, and schedule forms, reconcile discrepancies, and contact clients for approval and signatures.
- Account for all underwriting documents daily to maintain compliance and accuracy.
Commercial Insurance Assistant
Schneider Insurance Agency
Mobile, USA
05.2017 - 01.2019
- Served as customer service representative, addressing inquiries and ensuring satisfaction for insured clients.
- Processed payments and financial agreements with Premium Finance, facilitating timely coverage for commercial insureds.
- Supported licensed CSRs and Producers in renewal application process, contributing to seamless policy renewals.
- Reconciled all renewals, endorsements, and cancellations in the database on a per client basis.
Education
BA - Business Administration
Huntingdon College
Montgomery, AL05-2019
Skills
- Commercial Property Insurance
- Regulatory Compliance
- Risk Assessment
- Performance Monitoring
- Project Management
- Team leadership
- Work delegation
- Training and mentoring
- Stakeholder Relations
- Issue resolution
Certification
- CPR Certification
- First Aid Certification
Timeline
Team Lead, Underwriting Assistants (Multi-Line)
Beazley
01.2023 - Current
Pre-Bind Property Underwriter Assistant
Beazley Insurance
03.2021 - Current
Underwriter Assistant
Bass Underwriters
06.2019 - 03.2021
Personal Insurance Assistant
Schneider Insurance Agency
01.2019 - 06.2019
Commercial Insurance Assistant
Schneider Insurance Agency
05.2017 - 01.2019
BA - Business Administration
Huntingdon College