Ragen Langham
Arlington,TX
Summary
Dynamic leader with proven expertise in staff management and customer relationship management, honed at Kroger and other notable companies. Excelled in enhancing customer satisfaction and team performance through effective problem-solving and staff development. Skilled in multitasking and fostering teamwork, significantly improving service delivery and operational efficiency. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Pickup Manager
Kroger
08.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
Global Life Field
08.2015 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lead
Six Flags Over Texas
09.2011 - 07.2015
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Balanced multiple responsibilities simultaneously while maintaining a keen focus on guest satisfaction rates throughout each shift.
- Contributed to positive park atmosphere by engaging with guests professionally, fostering an enjoyable experience for all visitors.
- Conducted thorough daily inspections of rides to guarantee proper functioning and compliance with regulatory standards.
- Managed high-pressure situations effectively, calmly handling emergency situations according to established protocols.
Cashier
Bath and Body Work
09.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stocker
Party City
09.2013 - 11.2013
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
High School Diploma -
06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Relationship Management (CRM)
- Staff Development
- Policy Implementation
- Schedule Preparation
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Positive Attitude
- Multitasking
Timeline
Pickup Manager - Kroger
08.2016 - Current
Customer Service Representative - Global Life Field
08.2015 - 11.2015
Cashier - Bath and Body Work
09.2013 - 12.2013
Stocker - Party City
09.2013 - 11.2013
Lead - Six Flags Over Texas
09.2011 - 07.2015
Juan Seguin High School - High School Diploma,