Ragene Smith
Houston,TX
Summary
Results-driven Area Supervisor skilled in staff training, effective communication, and inventory management. Successfully implemented visual merchandising standards and optimized staff schedules, contributing to improved customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Houston, TX
08.2025 - 06.2026
- Supervised daily operations of retail store to ensure smooth workflow.
- Trained and guided team members on customer service best practices.
- Monitored inventory levels and organized stockroom for efficiency.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer inquiries and complaints with effective communication skills.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Conducted regular store walkthroughs to maintain cleanliness and organization.
- Collaborated with management to identify team performance gaps and implement operational improvements.
- Monitored employee performance, providing targeted feedback and coaching to foster development.
- Enforced company policies, ensuring fairness and consistency in staff management.
- Responded promptly to any emergency situations that may have arisen during business hours.
Cashier
Kohl's
Humble, Texas
03.2020 - 07.2025
- Processed customer transactions accurately and efficiently at retail location.
- Assisted customers with product inquiries and store navigation.
- Managed cash register operations and balanced cash drawers daily.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
Target
Humble, Texas
10.2013 - 01.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
Atascocita High School
Humble, TX05-2013
Skills
- Staff scheduling
- Visual merchandising
- Inventory management
- Cash handling
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
Timeline
Area Supervisor
Ross Dress for Less
08.2025 - 06.2026
Cashier
Kohl's
03.2020 - 07.2025
Cashier
Target
10.2013 - 01.2020
High School Diploma -
Atascocita High School