Rageous Patterson
Shreveport
Summary
Dedicated and dependable professional with 6+ years of experience in customer service, retail sales, and security operations. Strong communication, organization and problem-solving skills with the ability to work effectively in fast-paced environments. Experienced in assisting customers, handling transactions, maintaining professionalism, and supporting daily operations. Proficient in Microsoft, data entry, phone communication, and multitasking. Seeking opportunities in retail, customer service, office administration, or other entry-level positions where I can contribute to team success and continue growing professionally.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Retail Sales Associate
Dillard's
Bossier City, LA
05.2022 - 05.2026
- Provided exceptional customer service, enhancing shopping experiences and fostering repeat business.
- Managed inventory control, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained and mentored new associates on sales techniques and product knowledge for improved performance.
- Executed visual merchandising standards to create appealing displays that maximized product visibility.
- Collaborated with management to develop promotional strategies that increased foot traffic during sales events.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Security Officer
Boomtown Casino
Bossier City, LA
04.2018 - 08.2022
- Establish guest and team member relation daily.
- Implemented conflict resolution strategies to de-escalate tense situations effectively.
- Monitored gaming floor to ensure compliance with safety regulations and company policies.
- Responded promptly to incidents, maintaining a secure environment for guests and staff.
- Collaborated with law enforcement during investigations to enhance safety protocols.
- Conducted regular patrols of property, identifying and addressing potential security risks.
- Developed reports on security incidents, contributing to improved safety measures across the casino.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Pharmacy Technician Certification - Pharmacy
Bryan University
Tempe, AZ11-2025
Skills
- Customer service
- Teamwork & Collaboration
- Problem-solving
- Teamwork and collaboration
- Cash handling & POS Systems
- Communication Skills
- Data Entry
- Phone Etiquette
- Microsoft Word, Powerpoint & Excel
Accomplishments
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Dependable and quick to learn new systems and procedures
- Completed Pharmacy Technician certification coursework successfully.
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Louisiana Pharmacy Technician Certification (160 hours)
- Pharmacy Technician Candidate License (PTC.028848), LA Board of Pharmacy expires 08/31/2022
Timeline
Retail Sales Associate
Dillard's
05.2022 - 05.2026
Security Officer
Boomtown Casino
04.2018 - 08.2022
Pharmacy Technician Certification - Pharmacy
Bryan University