Raghav Viswanathan

• CX specialist managing the largest accounts, focusing on cross-selling and expanding account value.
• Closed the largest deal in the company for 2024.
• DRI for the North America cross-sell number
• Program managed and implemented cross sell strategies and field enablement

• Product lead for North America to bring the voice of the customer and needs from the field to shape the roadmap
• Responsible for roadmap strategy and competitive intelligence programs
• Assisted in closing major deals >$3mil ARR by providing product coverage and technical support.
• Handled large customer escalations, ensuring customer satisfaction and retention.
• Reported directly to the founder and CEO to redesign and launch a new product sign up and onboarding workflow for PLG (Product-Led Growth) that improved sign ups by 17%.

• First Solution Engineer hire in North America to build out the Mid-Market and Enterprise business
• Responsible for hiring and mentoring a growing solution engineering team (30+)
• Closed the largest deals in company history (2018,2019,2020)
• Worked closely with leadership to ideate and build execution strategies to drive enterprise readiness
• Support the sales team by taking a consultative role in a customer's evaluation processes to help identify and solve their most critical business challenges through in-depth discovery.
• Architect effective and scalable solutions and deliver value selling through tailored story telling based demonstrations that align with the customer's needs
• Own the technical sales process through RFI/RFP responses, Presentations, Product demonstrations and Proof of concepts.
• Represent the voice of the customer with Product management to win deals and influence roadmap
• Conduct online and on-site user workshops and training sessions
• Ideated and ran a bi-weekly product webinar that was used for lead generation, deal closure, and training.
• Worked on a product entry into the ITSM Gartner Magic Quadrant (2019) and the 2020 submission where Freshworks was the biggest mover in the MQ .

Awards and Notables

• Presidents Club (2018,2019)
• Freshworks Culture 360 (2018) : An award given to an employee who champions the Freshworks culture code

• Worked with a large divested clinical diagnostics company through their SAP implementation.

• Presales Solutions Engineer working with customers in EMEA and the UK
• Influenced over $2Mil ARR in 2015-16 and closed the largest account in the MEA region.
• Trained new hires in modules such as customer support, product training,pre-sales and company culture.