RAGHDA NICOLE MALKI
Community Association Manager
Woodbridge,VA
Summary
To obtain a community association manager position to utilize my skills and vast professional experience in a well-organized environment.
Results-driven with over 30 years of experience in Homeowners Associations and Condominiums, highly accomplished, dedicated, self driven, disciplined individual with a “hands on” management style, is recognized as a team player, and capable of managing a high-volume workload within a deadline driven environment.
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Dedicated Community Manager with 30 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
11
11
years of professional experience
Work History
Community Manager
American Management of Virginia Inc.
10.2020 - Current
- Dynamic portfolio professionals with strategic mindset, excelling in community day to day operations, financials, budgeting process, oversight and maximize portfolio performance.
- Managed a diverse portfolio of communities, overseeing daily operations to improve community
- Fine-tuned the selection process for maintenance, repairs and strengthened relationships with existing service providers.
- Implemented & directed community annual improvements and large scale projects with multiple contractors to improve community
- Consulted with legal and communication advisors to streamline and simplify contractors
- Fostered strong relationships with Board of Directors, contractors and homeowners
- Contributed to 58% overall increase income from decades of delinquent accounts
- Innovated annual preventative programs, cost reduction strategies by 48% of community enhancements, significantly improving visual curb appeal and community condition.
- Analyze advantage and disadvantage of alternative solutions to problems and made recommendation to the Board of Directors
- Establish, negotiate and maintain all contracts such as landscaping, trash, pool, and building services
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
Portfolio Manager
NRP Community Association Management
11.2019 - 09.2020
- Managed four (4) Homeowner Associations and three (3) Condominiums
- Provided annual budget averaging from $80,000 to $550,000, operational and managerial counsel to Community Association Boards
- Prepared Board Reports, attended Board meetings, offered support and recommendations
- Performed monthly and annual inspections for citing violations, implemented documents and policies
- Oversee contractors work, solicited, and negotiated proposals for property maintenance
- Reviewed, approved weekly account payables, and capital expenditures
Portfolio Manager
Summit Management Services
07.2015 - 11.2019
- Direct, coordinate, and exercise functional responsibility for managing three (3) Homeowner Associations, five (5) Condominiums and two (2) Recreation Associations
- Track budget variances, review and processed daily invoices
- Prepare annual budget and other documents in accordance with management agreement.
- Prepare Board Reports, attended Board meetings, offered support and recommendations
- Inspect Community and unit owner’s property assuring compliance with community documents and executed violations letters to adhere with association documents
- Oversee community capitol project, interfaced with contractors and ensure total contract compliance
- Negotiate and develop Request for Proposals for potential contractors, submit proposals, and made recommendation as appropriate to the Board of Directors.
- Schedule and conduct monthly Board of Directors Meeting, Annual and Special meetings
- Review delinquent accounts, assisted legal counsel with collections
- Coordinate, monitor and processed work orders
Education
High School Diploma -
06-1986
Skills
Ability to work collaborating with a geographically distributed work force
Astonishing time management, organizational skills and administrative aptitudes
Excellent problem-solving/Analysis
Phenomenal budgeting and scheduling skills
Proven track record of reducing delinquencies to 5% or less
Contractor supervision
Property management
Emergency preparedness
Property maintenance
Budget planning
Vendor relationship management
Vendor relationship development
Proposal development
Policy enforcement
Community restrictions enforcement
Service contract negotiation
Community regulations expertise
Community guidelines enforcement
Community operations management
Community safety
Community operations
Board relations
AWARDS AND OTHER COMMENDATIONS
Fair Housing & CICB Certificates 2026, M-100 2009, Recipient of Springfield Green Condominium Leadership Award 2002, Recipient of NHP’s Top Performance Award in 1991, 1992, and 1993, Recipient of NHP’s Top Occupancy Award in 1991, 1992, and 1993, Recipient of NHP’s Top NOI Award in 1991, 1992, and 1993, Received Rental Specialist Certification from and Charles E. Smith in 1990
Timeline
Community Manager - American Management of Virginia Inc.
10.2020 - Current
Portfolio Manager - NRP Community Association Management
11.2019 - 09.2020
Portfolio Manager - Summit Management Services
07.2015 - 11.2019
Oakton High School - High School Diploma,