Ragnar Heil

• With the introduction of this new role, I took on (partner) sales responsibility for Microsoft technologies, especially M365 Modern Work, AI with M365 Copilot/ Copilot Studio and Foundry, Governance, new SharePoint Solutions like Shareflex and Employee Experience. I also manage Microsoft Alliance, lead and deliver MSFT funded workshops as a Principal Consultant.

Elected to the Felsberg District Advisory Council (Ortsbeirat), serving as a community representative in local governance — bridging citizen concerns with municipal decision-making on infrastructure, public services, and neighborhood development.

Senate Member, German Sociological Association — contributing to professional standards, academic governance, and strategic direction of Germany's leading sociology professional body.

• Content Curator for Microsoft Viva, Power Platform, Copilot and Azure AI

• 1) Identification of potential partner companies
• - Research and evaluation of companies that could be potential partners.
• - Analysis of market trends and identification of synergies between potential partners and one's own company.
• 2) Negotiation of partnership agreements:
• - Conducting negotiations with potential partners.
• - Development and conclusion of contracts that are beneficial for both parties.
• 3) Development of partnership strategies:
• - Creation of strategies to maximize value from existing and new partnerships.
• - Adaptation of strategies to changing market conditions and company goals.
• 4) Coordination between internal teams and partner companies:
• - Ensuring effective communication and collaboration between internal departments (such as sales, marketing, and product development) and partner companies.
• Organization of regular meetings and updates to keep all parties informed.
• 5) Monitoring partnership performance:
• - Use of KPIs and other metrics to evaluate partnership performance.
• - Conducting regular reviews and adjusting strategies based on performance data.
• 6) Expanding business into new markets and regions:
• - Utilizing partnerships to expand into new markets such as the Middle East.
• - Adapting products and services to local market conditions in collaboration with partners.
• 7) Increasing revenue through partner channels:
• - Development of programs and initiatives to promote sales through partners.
• - Providing training and resources for partners to maximize their sales success.
• 8) Leading a global team of Partner Channel Managers
• 9) Active participation in conferences and webinars with speaker slots
• 10) Development of new market approaches with innovative use cases (Microsoft Copilot Governance)

• Focused on M365 SAAS Management + Migrations at Quest Microsoft Platform Management Business Unit and making our partners successful. We move content and emails to Microsoft 365, manage and protect the (hybrid) Modern Workplace
• Improved partner satisfaction by providing ongoing support, training, and resources for successful collaboration.
• Streamlined processes for partner enablement by creating standardized materials tailored for specific vertical segments or industries served by our channel network.
• Enhanced communication between company and partners by organizing regular meetings, webinars, and conference calls.

• Leading Partner Channel for Office 365 E5 in Germany, Italy, Austria and Switzerland (One Commercial Partner Group).
• I work with our best and most advanced Microsoft partners, supporting them in a joint cloud solution sales motion and enabling them to transform into and be successful in a cloud first mobile first world. In the process, lead the field with subject matter expertise and capture and communicate actionable insights to accelerate solution maturity based on Office 365 E5.

• Driving consumption of deployed Office 365 workloads (SharePoint, Skype for Business, Yammer) for Enterprise Customers. Delivering Adoption and UseCase Workshops, planning launches of O365, solving technical blockers and making sure that end users and business departments know these new tools and understand business value.

• Specialized on Business Productivity Infrastructure Optimization. Solutions: SharePoint 2007, 2010, 2013, FAST ESP, FAST Search for SharePoint, Business Intelligence with Microsoft Office/SharePoint

• Managing Director, Southern Germany
• Ticope offers IT services and software products for freelancer and micro entrepreneurs like:
• - online backups
• - desktop sharing tools
• - managed firewalls
• - CMS hosting (Plone, ZOPE)

• Offering Tridion Content Management Solutions
• Consulting, Programming, Developing, Designing Concepts, Training, Customer Support
• On-site Consulting in many international projects (2 years in Netherlands, 7 months in UK)
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Evaluated customer needs and feedback to drive product and service improvements.
• Created and managed project plans, timelines and budgets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Developed effective improvement plans in alignment with goals and specifications.

• Technical Consultant Professional Services. Project Manager for Tridion Trainings in Germany
• Consulting work, writing concepts, Project Manager, Infrastructure Architect and developing customized Content Management Solutions. Support and Maintenance for large enterprise customers
• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Conducted in-depth technical analyses for clients, identifying areas for improvement and recommending actionable solutions.
• Analyzed client feedback to identify areas for service improvement, leading to enhanced service offerings and client retention.
• Conducted comprehensive system audits to identify vulnerabilities, leading to strengthened security measures.
• Improved operational workflows with implementation of custom software solutions.
• Improved systems with addition of new features and infrastructure.
• Developed technical requirement documentation for new software products.
• Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
• Assessed business requirements to create focused solutions.

• Consultant Professional Services in Hyperwave`s Knowledge Management products like the Hyperwave Information Server, the Information Portal or the eLearning-Suite
• Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Offered input for complex documents to support client-ready final versions.
• Conducted in-depth technical analyses for clients, identifying areas for improvement and recommending actionable solutions.

• Project Management and delivering Functional Specifications for Organizational Development, Virtual Communities, Portals, eLearning, Intranets, Knowledge Management, B2B Marketplaces
• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
• Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
• Collaborated with cross-functional teams to ensure seamless integration of new features.
• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
• Developed next generation integration platform for internal applications.