Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rahaf Hammad

Austin,TX

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level with any positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.

Overview

5
5
years of professional experience

Work History

Bank Teller/Customer Service Representative

Southwestern National Bank
07.2021 - 05.2023
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Cashier/Store Manager

Dimassi's Mediterranean Buffet
08.2020 - 09.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Tax Preparer /Insurance Agent

Petra Insurance & Tax Services
11.2019 - 04.2020
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Built relationships with clients using active listening and issue resolution to provide excellent service
  • Investigated and processed claims swiftly to keep customers satisfied
  • Educated clients on insurance policies and procedures

Cashier/Customer Service Associate

Macy's
03.2018 - 06.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs

Education

GED -

Austin Community College
Austin, TX
12.2024

High School Diploma -

Harmony School Of Endeavor
Austin, TX
05.2017

Skills

  • Asset Management
  • Safe Deposit Box Oversight
  • Customer Relationship Development
  • Money Handling
  • Phone Inquiries
  • Teller Transactions
  • Account Updating
  • Arabic Translator
  • Call and Email Handling

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Bank Teller/Customer Service Representative

Southwestern National Bank
07.2021 - 05.2023

Cashier/Store Manager

Dimassi's Mediterranean Buffet
08.2020 - 09.2021

Tax Preparer /Insurance Agent

Petra Insurance & Tax Services
11.2019 - 04.2020

Cashier/Customer Service Associate

Macy's
03.2018 - 06.2019

GED -

Austin Community College

High School Diploma -

Harmony School Of Endeavor
Rahaf Hammad