RAHAf ZRIEK
Fort Worth,TX
Summary
Nationally certified Phlebotomy Technician with hands-on experience in specimen collection and patient care. Proficient in venipuncture, patient interaction, and adherence to safety and privacy protocols. Demonstrated ability to work independently and collaboratively to uphold high standards of patient care. Bilingual in Arabic and English, with additional experience in providing support in medical settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
Stone Academy
01.2024 - Current
- Performed venipuncture and capillary draws with precision and care
- Conducted quality control procedures to ensure compliance with regulatory standards
- Collected and processed specimens following universal order of draw regulations
Customer Service Representative
Top G Towing Company
01.2018 - 12.2023
- Provided exceptional customer service by handling inbound and outbound calls related to towing requests, roadside assistance, and customer inquiries
- Assisted customers with service coordination, including booking appointments, tracking dispatches, and providing clear updates on service arrival times, resulting in a high rate of customer satisfaction
- Resolved customer complaints by listening to concerns, identifying solutions, and coordinating with dispatch teams, leading to successful conflict resolution and improved client relations
- Maintained accurate records of customer interactions, service requests, and billing information in the company’s database, ensuring data integrity and smooth operations
Nurse aid assistance
Prince Hashem Hospital
01.2014 - 12.2017
- Managed new admissions, updated patient information, and organized legal documents
- Assisted patients with daily living activities and accurately recorded vital signs
- Responded to intercom and bed alarms and assisted with meal distribution
Education
Certified Phlebotomy Technician -
National Health Career Association
Fort Worth, TX05.2024
Basic Life Support (BLS) Provider -
American Heart Association
Fort Worth, TX05.2024
English as a Second Language (ESL) -
Tarrant County College
Fort Worth, TX01.2019
High School Diploma -
Prince Muna for Girls Secondary School
Amman01.2013
Skills
- Venipuncture
- Capillary draws
- Patient consent
- Procedure explanation
- Anxiety reduction
- Specimen handling
- Tube usage
- Universal order of draw
- Safety procedures
- Sharps disposal
- Infection control
- Airway obstruction relief
- CPR
Certification
- Certified Phlebotomy Technician, National Health Career Association
- Basic Life Support (BLS) Provider, American Heart Association
Languages
Arabic a bad English
Full Professional
Timeline
Phlebotomist
Stone Academy
01.2024 - Current
Customer Service Representative
Top G Towing Company
01.2018 - 12.2023
Nurse aid assistance
Prince Hashem Hospital
01.2014 - 12.2017
Certified Phlebotomy Technician -
National Health Career Association
Basic Life Support (BLS) Provider -
American Heart Association
English as a Second Language (ESL) -
Tarrant County College
High School Diploma -
Prince Muna for Girls Secondary School