Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rahat Chowdhury

Rahat Chowdhury

Ashburn,VA

Summary

To obtain a full-time position as a Technical Account Manager Or Senior Support Engineer at an Information Technology firm. Organized and dependable candidate successful at managing multiple projects with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Senior Support Engineer

3Clogic Inc
06.2015 - Current
  • Assisted in technical project management, training, and implementation of custom CRM projects.
  • Managed a high-volume support workload within a deadline-driven environment.
  • Helped manage an inventory of Amazon Web Service Instances and assisted in launching new instances.
  • Patched software and installed new versions to eliminate technical problems and protect data.
  • Facilitated customer technical support via multichannel phone calls, emails, and chat requests.
  • Assisted in creating knowledge base documents to help current and future customers.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Applied superior technical knowledge and analysis to improve general troubleshooting.
  • Monitored systems in operation and input commands to troubleshoot areas.

Guest Service Shift Manager

Extended Stay America
02.2014 - 06.2015
  • Responsible for client travel itineraries and reservation processing via web portal.
  • Helped Troubleshoot issues in booking and travel processing via internal booking system.
  • Conducted remote sessions with third-party representatives for system troubleshooting.
  • Managed and processed confidential and secure client information.
  • Maintained top customer satisfaction for Virginia region.
  • Managed 15 staff to deliver timely and courteous guest service at the front desk, housekeeping, and maintenance operations.

Education

GED - General Educational Development Diploma

Loudoun County Public Schools
Ashburn, VA
07.2021

Windows & MS Office Certification Completed - undefined

PNK IT And Financial Services School
Herndon, VA
03.2014

Secondary School Certificate - Core Computer Hardware & Software

The Government Boys School of Sylhet
Bangladesh
02.2010

Skills

  • Technical Project Management
  • Enterprise Level Support
  • Project Coordination
  • Account Management
  • Customer Service
  • Technical Documentation
  • Virtual assistance
  • Management of AWS instances
  • ServiceNow and Salesforce CRM experience
  • Zendesk, Atlassian suite including Jira, Confluence
  • Call Center Service Operations
  • Basic MySQL
  • Voice Over Service (VOIP)
  • Software as a Service (SaaS)
  • Technical Analysis
  • Amazon S3 browser in windows
  • Experience with computer tech, components & peripheral
  • Ability in analyzing, troubleshooting and resolving hardware and software problems
  • Ability to assemble hardware for custom Desktop & Laptop
  • Application installations

Languages

Fluent in Bengali, Urdu, and Hindi
Conversational Proficiency in Spanish

Timeline

Senior Support Engineer

3Clogic Inc
06.2015 - Current

Guest Service Shift Manager

Extended Stay America
02.2014 - 06.2015

Windows & MS Office Certification Completed - undefined

PNK IT And Financial Services School

GED - General Educational Development Diploma

Loudoun County Public Schools

Secondary School Certificate - Core Computer Hardware & Software

The Government Boys School of Sylhet

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