Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rahat Thakur

Woodside

Summary

Dynamic Food and Beverage Supervisor at Sodexo Magic with a proven track record in enhancing client satisfaction and resolving customer concerns. Skilled in strategic sales and complaint resolution, I excel in maintaining high sanitation standards while delivering exceptional service. Adept at managing POS systems and fostering a positive customer experience.

Overview

8
8
years of professional experience

Work History

Food and Beverage Supervisor

Sodexo Magic
07.2021 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced client satisfaction by efficiently managing food and beverage and ensuring prompt service.

Customer Sales and Service Expert

Boost Mobile Store
07.2020 - 12.2020
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Processed orders, service requests and applied information to customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Completed call documentation while speaking with customers.

Customer Sales and Service Expert

Telenor ( Grameenphone Bangladesh)
03.2017 - 02.2019
  • Researched client requests to create best possible solutions for diverse needs.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associate of Arts - Media Studies And Journalism

University of Liberal Arts Bangladesh
Dhaka,Bangladesh
12.2019

Skills

  • Sales expertise
  • Report preparation
  • Complaint resolution
  • Inbound and Outbound Calling
  • Scheduling staff
  • Bar management
  • Customer service
  • Food presentation
  • Sanitation standards
  • POS systems expert
  • Strategic sales knowledge
  • Allergen awareness

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Full Professional
Urdu
Full Professional

Timeline

Food and Beverage Supervisor

Sodexo Magic
07.2021 - Current

Customer Sales and Service Expert

Boost Mobile Store
07.2020 - 12.2020

Customer Sales and Service Expert

Telenor ( Grameenphone Bangladesh)
03.2017 - 02.2019

Associate of Arts - Media Studies And Journalism

University of Liberal Arts Bangladesh

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