Raheem Collier
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
T-Mobile
02.2021 - Current
- Executed targeted customer retention initiatives, resulting in a 25% reduction in churn rate and an increase in customer loyalty
- Maintained a perfect attendance record over two years, demonstrating reliability and dedication to providing consistent service to customers
- Collaborated with the technical support team to resolve complex technical issues, resulting in a 30% decrease in escalated customer complaints
- Led the launch of a new product line, resulting in a 40% increase in sales during the first month of availability
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Conduent
01.2019 - 12.2020
- Successfully managed an average of 50+ customer inquiries daily, achieving a 97% customer satisfaction rating through swift issue resolution and attentive service
- Improved first-call resolution rate by 25% through in-depth product knowledge and effective troubleshooting techniques
- Spearheaded a team initiative that reduced average call handling time by 20%, resulting in increased capacity for additional customer interactions
- Implemented a customer feedback survey, leading to a 15% increase in positive feedback and valuable insights for service improvement.
Cashier
Kroger
10.2017 - 12.2019
- Achieved a 99.5% accuracy rate in cash handling, maintaining a high level of trust and reliability among both customers and management
- Processed an average of 300 transactions per shift, ensuring speedy checkout service and reducing customer wait times by 20%
- Consistently met or exceeded daily sales targets, resulting in recognition as a top-performing cashier in the store for six consecutive months
- Actively promoted Kroger's loyalty program, leading to a 30% increase in program sign-ups and contributing to enhanced customer retention.
Education
Undergraduate Degree -
Mass Communications
08.2023
Sales Development Fellowship -
SV Academy
San Francisco, CA05.2022
Skills
- Microsoft Excel
- Google Suite
- Problem Solving
- Communication
- Asana
- CRM
- Salesforce
- Active Listening
- Patience
- Empathy
- Complaint Resolution
- Sales
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
T-Mobile
02.2021 - Current
Customer Service Representative
Conduent
01.2019 - 12.2020
Cashier
Kroger
10.2017 - 12.2019
Undergraduate Degree -
Mass Communications
Sales Development Fellowship -
SV Academy
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Julio TodakeeJulio Todakee
Retail Sales Representative at T-MobileRetail Sales Representative at T-Mobile
Alain GarciaAlain Garcia
Salesperson at T-MobileSalesperson at T-Mobile
Raymond ConwayRaymond Conway
Member Services Specialist at Vystar Credit UnionMember Services Specialist at Vystar Credit Union