Raheen Alawi
Sterling,VA
Summary
Empathetic Customer Service Professional skilled in coordinating complex travel logistics and resolving customer concerns. Demonstrates excellent judgment and active listening while managing time-sensitive issues. Maintains strict confidentiality and detail in federal systems, ensuring smooth customer experiences in remote environments.
Overview
10
10
years of professional experience
Work History
Travel Analyst
MVM Inc.
09.2021 - 05.2025
- Coordinated complex travel logistics and resolved customer concerns with empathy and accuracy.
- Maintained federal systems and records with strict attention to confidentiality and detail.
- Used RSA authenticator to securely access sensitive systems while working remotely.
- Proactively collaborated with teams to ensure smooth customer experiences and timely updates.
- Managed and documented transactions while independently resolving time-sensitive issues.
- (ORR Government Contract)
Host/Server
Burtons Grill & Bar
Sterling, US
07.2015 - 03.2020
- Handled guest complaints and concerns with calm professionalism and empathy.
- Provided customer-first service in high-volume dining environment.
- Led team of hosts, trained new employees, and supported conflict resolution.
- Maintained excellent attendance record while working flexible schedules.
Education
Business Administration
Northern Virginia Community College
Annandale, VA01-2018
High School Diploma -
Potomac Falls High School
Sterling, VA01-2015
Skills
- Customer Service
- Call resolution
- Time Management
- Remote collaboration
- Data Security
- Conflict Resolution
- Team Leadership
- RSA Authenticator
- MS Office
- Federal Systems
Availability
Flexible, including weekends and evenings
Work Environment
Secure, distraction-free home office with high-speed internet (wired/wireless)
Security Clearance
T2 Public Trust Clearance
Timeline
Travel Analyst
MVM Inc.
09.2021 - 05.2025
Host/Server
Burtons Grill & Bar
07.2015 - 03.2020
Business Administration
Northern Virginia Community College
High School Diploma -
Potomac Falls High School