Summary
Overview
Work History
Education
Skills
Timeline
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Rahela Thumpa

Summary

Results-driven Shift Leader with expertise in team leadership, problem-solving, and customer service. Committed to enhancing team performance and ensuring operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
New York, NY
05.2024 - Current
  • Supervised daily operations to ensure efficient service and product quality.
  • Trained and mentored new team members on best practices and customer service standards.
  • Coordinated shift schedules to optimize staffing levels and meet customer demand.
  • Monitored compliance with health and safety regulations to maintain a safe environment.

Shift Leader in Training

Dunkin' Donuts
Flushing, NY
02.2024 - 05.2026
  • Enhanced team performance by implementing efficient workflow processes and closely monitoring progress.
  • Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
  • Conducted regular equipment maintenance checks to reduce downtime due to malfunctions or repairs needed during busy periods of operation.
  • Continuously sought opportunities for personal growth and development within the role, attending relevant training sessions or workshops to enhance leadership skills and industry knowledge.

Barista

Dunkin' Donuts
Jamaica, NY
01.2021 - 05.2024
  • Prepared and served high-quality beverages, ensuring consistency in taste and presentation.
  • Operated espresso machines and brewing equipment efficiently, maintaining cleanliness and safety standards.
  • Provided exceptional customer service, resolving issues promptly to enhance customer satisfaction.
  • Trained new staff on beverage preparation techniques and company protocols, fostering team cohesion.

Education

Bachelor of Science -

St. John's University
Jamaica, NY
05-2028

Skills

  • Flexible schedule
  • Problem-solving
  • Team leadership
  • Cash handling
  • Positive attitude

Timeline

Shift Leader

Dunkin' Donuts
05.2024 - Current

Shift Leader in Training

Dunkin' Donuts
02.2024 - 05.2026

Barista

Dunkin' Donuts
01.2021 - 05.2024

Bachelor of Science -

St. John's University