Results-driven Shift Leader with expertise in team leadership, problem-solving, and customer service. Committed to enhancing team performance and ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
New York, NY
05.2024 - Current
Supervised daily operations to ensure efficient service and product quality.
Trained and mentored new team members on best practices and customer service standards.
Coordinated shift schedules to optimize staffing levels and meet customer demand.
Monitored compliance with health and safety regulations to maintain a safe environment.
Shift Leader in Training
Dunkin' Donuts
Flushing, NY
02.2024 - 05.2026
Enhanced team performance by implementing efficient workflow processes and closely monitoring progress.
Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
Conducted regular equipment maintenance checks to reduce downtime due to malfunctions or repairs needed during busy periods of operation.
Continuously sought opportunities for personal growth and development within the role, attending relevant training sessions or workshops to enhance leadership skills and industry knowledge.
Barista
Dunkin' Donuts
Jamaica, NY
01.2021 - 05.2024
Prepared and served high-quality beverages, ensuring consistency in taste and presentation.
Operated espresso machines and brewing equipment efficiently, maintaining cleanliness and safety standards.