Rahifah Bodh

• Welcomed patients and families, providing information about services and procedures.
• Assisted patients with appointment scheduling, check-in procedures, and general inquiries to ensure a smooth and welcoming experience.
• Educated patients on available healthcare services and resources within the facility, empowering them to make informed decisions about their care.
• Collected and relayed patient feedback to relevant departments, contributing to continuous improvement in service quality and patient satisfaction.
• Guided patients through complex healthcare systems, offering clear explanations and support during transitions between departments and services.
• Maintained a high standard of customer service in a fast-paced, high-volume clinical environment.
• Responded promptly and professionally to emergency situations, ensuring patient safety and effective coordination with medical teams.

• Conducted intake assessments to evaluate client needs and determine service eligibility.
• Assisted in developing and updating individualized service plans tailored to client goals and circumstances.
• Maintained accurate case documentation, including case notes, summaries, and reports, ensuring compliance with confidentiality and reporting standards.
• Provided emotional support and served as a point of contact for clients and families, helping them navigate available resources and services.
• Facilitated effective communication and coordination between clients, service providers, and external stakeholders such as agencies and government representatives.
• Collaborated with internal departments to ensure timely delivery of appropriate services and interventions.
• Supported Case Managers with administrative tasks, including scheduling, tracking client progress, and organizing records.
• Participated in ongoing training to stay current on case management best practices and regulatory requirements.

Specializing in Dementia Care

• Planned and organized recreational programs tailored specifically for residents with dementia, focusing on cognitive stimulation and emotional well-being.
• Designed and implemented engaging activities that aligned with residents' interests, abilities, and preferences to maximize participation and enjoyment.
• Fostered a warm, supportive environment through compassionate communication with residents, families, and interdisciplinary staff.
• Regularly evaluated and updated activity policies and procedures to ensure continued relevance, effectiveness, and compliance with best practices in memory care.
• Collaborated with the marketing team to create promotional materials that increased awareness and attendance for community events.

• Assisted with daily living activities, promoting resident comfort and dignity.
• Administered medications to residents following prescribed schedules and guidelines.
• Maintained accurate medication records and documentation for compliance.
• Organized medication supplies, ensuring proper storage and accessibility.
• Participated in training sessions to enhance knowledge of medication procedures.
• Ensured that all prescribed medications were taken as ordered by physician.
• Observed and reported any changes in patient condition or behavior associated with medications.
• Adhered to HIPAA regulations when handling confidential patient information.