Rahiim Foreman
Downingtown,Pa
Summary
Hands-on Field Network Technician with nearly three years of experience installing, maintaining, and optimizing physical network environments. Strong foundation in physical layer diagnostics, wireless troubleshooting, and equipment provisioning. Known for structured problem isolation, measurable performance improvement, and continuous self-education in networking systems and data architecture. Seeking a Network Support role within an environment that values learning, reliability, and long-term systems growth.
Possesses excellent problem-solving skills and positive attitude. Understands principles of cable installation, including wiring and troubleshooting techniques. Capable of delivering high-quality service and ensuring seamless connectivity for clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cable & Installation Technician
Xfinity (Comcast)
01.2023 - Current
- Network Installation & Optimization
- Install, configure, and validate residential networking equipment including modems, routers, and structured cabling.
- Diagnose connectivity interruptions by isolating device-level issues from infrastructure or signal-based failures.
- Optimize wireless coverage based on building layout, interference sources, and user demand.
- Validate provisioning and performance before job closure to prevent repeat service calls.
- Performance & Continuous Improvement
- Improved First Time Right (FTR) performance from mid-80% range to 98% through structured troubleshooting refinement.
- Reduced repeat jobs to 2 out of 84 eligible calls (February 2026).
- Maintained 90%+ FTR across high-volume storm months.
- Conducted self-driven experimentation across seasonal demand cycles to identify and eliminate recurring technical failures.
- Structured Troubleshooting Approach
- Begin with user experience clarification to define symptoms.
- Isolate affected device(s) before expanding scope.
- Differentiate between wireless, device, and infrastructure issues.
- Validate signal levels and physical integrity.
- Document findings and confirm stability before closure.
Education
University Studies - Interdisciplinary Focus
01-2021
Skills
- Physical Layer Troubleshooting (Coax, Ethernet)
- Wireless Connectivity Diagnostics
- Modem & Router Provisioning
- Signal Strength & Interference Analysis
- Basic IP Addressing & DHCP Concepts
- Network Optimization & Coverage Assessment
- Root Cause Isolation
- KPI Monitoring & Performance Analysis
- Linux & Shell Exposure
- SQL & Database Fundamentals
- Technical Documentation
- Customer service
Certification
- IBM Data Engineering Professional Certificate (Coursera)
- Focused on systems architecture and data flow.
- Coursework Included:
- ETL & Data Pipelines (Shell, Airflow, Kafka)
- Relational & NoSQL Databases
- SQL & Python for Data Science
- Data Warehouse Fundamentals
- Relational Database Administration
- Google IT Support Professional Certificate
Timeline
Cable & Installation Technician
Xfinity (Comcast)
01.2023 - Current