Rahima Bujakovic
Secaucus,NJ
Summary
Customer-focused professional with diverse experience in service, fitness, and retail management. Skilled in providing exceptional experiences to clients and customers, managing high-volume operations, and professionalism. Adept at multitasking under pressure, handling cash and POS systems, and maintaining an organized, safe, and welcoming environment. Strong interpersonal, problem-solving, and communication skills, with a proven ability to adapt quickly and deliver results across dynamic and fast-paced settings.
Overview
15
15
years of professional experience
Work History
Driver
Uber
Jersey City, New Jersey
01.2019 - Current
- Provide safe, reliable, and customer-focused transportation services, completing 50-90 trips per week while maintaining a 4.9+ star rating
- manage all aspects of the customer experience, including communication, problem-solving, and hospitality.
Master Personal Trainer
Crunch Fitness
Manhattan, New York
04.2016 - Current
- Provide coaching on proper for, technique, and safe training practices while maintaining a motivating, supportive environment.
- Designed personalized fitness programs for diverse client needs.
- Conducted one-on-one training sessions to enhance client performance.
- Monitored client progress through assessments and feedback sessions.
- Trained new personal trainers on best practices and company policies.
- Assisted clients with developing reasonable diets and nutritional guidelines.
Manager
Party City
Manhattan, New York
10.2010 - 12.2016
- Implemented visual merchandising strategies to enhance store layout and product visibility.
- Streamlined inventory processes, reducing stock discrepancies and enhancing product availability during peak seasons.
- Lead a team of 20+ associates to exceed sales goals through strong leadership, effective scheduling, and optimized store presentation..
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Utilized POS data, sales reports, and inventory tools to make informed decisions on merchandising and staff.
Education
Completed Coursework Toward A Bachelor’s Degree in Finance & Management - Finance & Management
Frankfurt School of Finance & Management
Frankfurt, Germany05-2007
GED -
GED High School Diploma
Brooklyn, NY04-2009
Skills
- Provide friendly, personalized service to clients and passengers
- Resolving complaints and ensuring satisfaction in fast-paced environments
- Motivating and engaging customers to improve their experience
- Multitasking under pressure in a fast-paced environment
- Problem solving and quick decision making in dynamic situations
- Leadership and team collaboration
- Adaptability and flexibility
- Creating a welcoming and positive atmosphere
- Providing quick and attentive service under pressure
References
References available upon request.
Timeline
Driver
Uber
01.2019 - Current
Master Personal Trainer
Crunch Fitness
04.2016 - Current
Manager
Party City
10.2010 - 12.2016
Completed Coursework Toward A Bachelor’s Degree in Finance & Management - Finance & Management
Frankfurt School of Finance & Management
GED -
GED High School Diploma