RAHKEEM D SLAW
Frisco,Tx
Summary
Hardworking claims specialist & customer service representative with strong history of meeting and exceeding company expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Also a reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
9
9
years of professional experience
Work History
Floor Technician
Aramark
McKinney, TX
12.2024 - Current
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used Type equipment to clean and maintain hardwood, ceramic, and laminate floors.
- Quietly waxed, buffed and vacuumed floors in Type organization.
Customer Service Representative
Credit Union of Texas
Allen, Tx
05.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
AT&T
01.2022 - 05.2024
- Collaborated across departments to resolve customer-related issues.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Documented, researched and resolved customer service issues.
- Anticipated needs and resolved problems to keep customers happy.
- Handled customer inquiries, payments and service requests.
- Managed customer calls efficiently in fast-paced call center environment.
- Informed customers of promotions and special offers to increase sales.
Customer Service Representative's
Delta Dental
11.2019 - 12.2021
- Managed customer calls efficiently in fast-paced call center environment.
- Anticipated needs and resolved problems to keep customers happy.
- Handled customer inquiries, payments and service requests.
- Delivered fast and friendly service to handle questions and service complaints.
- Determined payment or denial for each claim based on established rules and processes.
- Reviewed insurance policy terms and conditions to determine coverage eligibility.
Insurance Claims Representative
State Farm
06.2016 - 10.2019
- Maintained accurate records of all claims-related activities in company databases.
- Contacted claimants to gather necessary information and documentation.
- Communicated regularly with claimants regarding status of their claims.
- Adhered to claims processing policies and procedures, grievance procedures, state mandates and benefit plan documents to address claims.
- Helped customers choose insurance packages suitable to needs and budget.
- Assisted customers with policy inquiries and provided accurate information.
- Resolved customer complaints and concerns in timely manner.
Education
High School - undefined
MacArthur High School
Decatur, IL06.2014
Skills
- Appointment Scheduling
- Report Generation
- Data Entry
- Conflict Resolution
- Complaint Resolution
- Information Security
- Call Management
- Customer Service
- Quality Reviews
- Data Collection
- Account updating
- Positive Attitude
- Call Center Environment
Timeline
Floor Technician
Aramark
12.2024 - Current
Customer Service Representative
Credit Union of Texas
05.2024 - 11.2024
Customer Service Representative
AT&T
01.2022 - 05.2024
Customer Service Representative's
Delta Dental
11.2019 - 12.2021
Insurance Claims Representative
State Farm
06.2016 - 10.2019
High School - undefined
MacArthur High School