Rahma Din
After Five Creative
Ventura,CA
1
Language
8
years of professional experience
Operations and Client Services Coordinator managing client follow-ups, personalized service support, and competing priorities across multiple accounts. Strengthens retention by educating clients on resources, tools, and support options while keeping deadlines and service quality on track. Brings steady coordination across relationship management and day-to-day operations.
Work History
Channel Sales Associate
6 Months- Cultivated strong client relationships through effective communication and personalized service.
- Analyzed customer needs to recommend tailored payroll and HR solutions.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Operations and Client Services Coordinator
9 Months- Developed and maintained client relationships through regular follow-ups and personalized service offerings.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
Dental Office Assistant
9 Months- Enhanced office efficiency thorough management of patient billing, insurance claims, and payment processing.
- Streamlined office operations by organizing and maintaining dental records and documents.
- Fostered strong relationships with both new and existing patients, resulting in increased patient retention rates for the dental practice.
- Handled unsatisfied patients over the phone and in person to help mend the situation.
Wine Server
2 Years 1 Month- Increased sales by 20% upselling higher-end products to customers.
- Generated repeat business by 30% through establishing rapport with customers with attentive service and genuine enthusiasm.
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and training new employees.
- Coordinated online media posts, enhancing customer engagement and attracting new clientele.
Website Designer
1 Month- Researched and scoped designs for a children's book author to develop web presence and promote sales of her books
- Crafted copy and layout of website using Weebly
- Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
Creative Consultant
6 Months- Designed company logo
- Crafted the mission statement and background story to appear on each coffee bag
- Developed seasonal colored products in order to increase sales as well as customer delight and satisfaction
- Oversaw packaging and fulfillment of orders on an ad-hoc basis
Education
Bachelor of Arts - Sociology
Skills
Customer service
Cold calling
Client account management
Billing and payments
Records management
Brand development
Social media marketing
Product upselling
Lead generation
Customer retention
Languages
Urdu
Professional Working
Timeline
Channel Sales Associate
Paychex
02.2026 - CurrentRead More
Operations and Client Services Coordinator
After Five Creative
11.2025 - CurrentRead More
Dental Office Assistant
Jae Yoo, DDS
05.2025 - 02.2026Read More
Wine Server
Barbieri and Kempe Wines
09.2021 - 10.2023Read More
Website Designer
Freelance Website Designer
01.2021 - 02.2021Read More
Creative Consultant
Kenz Coffee
11.2018 - 05.2019Read More
University of California, Santa Barbara
Bachelor of Arts from Sociology
Read More