Rah'shad Claiborne
Portsmouth, Virginia, United States
Summary
Dynamic Crew Leader with extensive experience at The City of Norfolk, excelling in workforce management and safety protocols. Proven track record in training teams, enhancing productivity, and ensuring high-quality standards. Skilled in project management and effective communication, fostering collaboration to achieve project goals while maintaining a safe work environment.
Overview
13
13
years of professional experience
Work History
Crew Leader
The City of Norfolk
02.2017 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Established and enforced policies and procedures to maintain high standards of work.
- Cleaned and maintained tools, equipment and worksites.
- Inspected tools and equipment to maintain safety and efficiency.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Assisted clients with development of long-term landscape plans and strategies.
- Managed supply inventory and assigned replenishment to team members.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Maintained tools and equipment to foster safe and consistent operation.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
Sales Assistant
Food Lion
05.2012 - 02.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Information Technology
University of Phoenix
Tempe, AZ05-2021
High School Diploma -
Maury High School
Norfolk, VA05-2013
Skills
- Workforce management
- Issue troubleshooting
- Crew oversight
- Vehicle operations
- Crew scheduling
- Performance evaluations
- Documentation and reporting
- Onboarding and training
- Crew management
- Teamwork and collaboration
- Safety protocols and procedures
- Work Planning and Prioritization
- Project management
- Employee management
- OSHA
- Delegating work
- Safety guidelines
- Job assignments
- Jobsite safety
- Dress code enforcement
- New hire training
- Verbal and written communication
- Heavy machinery operation
- Multitasking and organization
- Job site evaluation
- Equipment inspection
- Heavy lifting
- Maintenance and repair
- Project planning
- Wiring
- OSHA requirements
- Quality control
- Meeting participation
- Supply management
- Basic IT support
- IT security policies
- IT diagnostics
- IT onboarding
- IT support
- IT maintenance
- Task prioritization
- Multitasking
Timeline
Crew Leader
The City of Norfolk
02.2017 - Current
Sales Assistant
Food Lion
05.2012 - 02.2017
Information Technology
University of Phoenix
High School Diploma -
Maury High School
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