Rahshean Monroe
Willingboro,NJ
Overview
26
26
years of professional experience
Work History
Message Center Operator
CDK Global, ADP Dealer Services
Clifton, NJ
09.1998 - 11.2024
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered and dispatched incoming calls to appropriate departments.
Sr. Program Analyst
CDK Global
Hoffman Estates, IL
09.1998 - 12.2023
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
- Utilized financial software to program financial contracts, motor vehicle forms, and purchase orders.
- Provided customer service regarding financial discrepancies on purchase orders, lease and retail contracts, and errors on state motor vehicle forms as well as provided solutions to finance managers to complete automotive deals.
Education
Associate of Applied Science -
DeVry University
New Brunswick, NJ05-2006
Some College (No Degree) - Business Administration
Essex County College
Newark, NJSkills
- Detail Oriented
- Customer Friendly
- Paperwork Processing
- Data Collection
- Scheduling
- Complaint resolution
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Team Development
- De-Escalation Techniques
- Customer Relations
- Research
- Client Relations
- Escalation management
- Quality Assurance Controls
- Follow-up skills
- Dispute Resolution
- Technical Support
- Critical Thinking
- Prioritization
Custom
- I am a hard-working individual with a great work ethic.
Timeline
Message Center Operator
CDK Global, ADP Dealer Services
09.1998 - 11.2024
Sr. Program Analyst
CDK Global
09.1998 - 12.2023
Associate of Applied Science -
DeVry University
Some College (No Degree) - Business Administration
Essex County College
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