Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rahssan Hurdle Jr

Forney,TX

Summary

Experienced and motivated Customer service agent with over 4 years of handling fast paced inbound/outbound calls .Looking to pursuing in business,technology and customer service by utilizing communication skills, learning and understanding products, and learning how to problem solve as an inbound agent

Overview

10
10
years of professional experience

Work History

Fulfillment Associate inbound

Target Logistics
11.2018
  • To June 8th 2021
  • Learning how to have efficient sorting, time management and how to use machines
  • Unloaded Trucks and pushed freight to floor
  • Has dedicated area (infant furniture)
  • Experience using Crown and electric power jack.

Inbound Sales Representative

Target
11.2018
  • To June 8th 2021, Logistics/Fulfillment inbound
  • Experience in shipping department
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers
  • Investigated and resolved accounting, service and delivery concerns
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales

Customer support agent

Activus Connect
09.2022 - Current
  • Experian/Experian Identity works, for Experian identity works (IDW)
  • Learning how to work Independently while adapting to environment of each data breach
  • Developed strong understanding of problem solving, probing and empathy with the customer
  • Accurately fixing and understands importance of Personal Identifiable information (PII)
  • Average call per day: 30-60 with a 10-15 minute handle time
  • Understands how to use SmartVirtual app

Commercial Agent Representative

Sykes/Cigna PBM
01.2021 - 01.2022
  • Data entry and Customer support for Cigna (Remote)
  • Learning how to problem solve while keeping the patient in a non escalated state
  • Knowledge in Insurance and medical field
  • Experience with multiple screens and using different apps
  • 60+ WPM
  • Showing empathy and understanding towards the patient
  • Average calls per day:60-75
  • Understands the importance of (HIPPA)

Hidden Oak Apartments
01.2014 - 01.2016
  • Maintained apartment complex
  • Responsible for cleaning floors, stairs, hallways and garage
  • Picked up trash, dog waste and leaves
  • Scheduled to Keep Apartment entryway and staircase cleaned
  • Assisted to shoveling snow and salting pathways.

Education

High School Diploma -

NAF Business Academy
Kenosha, WI
06.2018

High School Diploma -

Skyline High School, Engineering Academy
Dallas, TX
06.2018

Skills

  • Strong Listening skills and showing empathy to customer
  • Experienced with independent remote work
  • Strong call center experience
  • Problem solving skills
  • Adapting to change and has strong work ethic
  • Experienced with social media apps such as
  • Discord, Twitch, Twitter
  • 5 years of content moderation on discord for an growing Indie game called Breeze In the clouds with over 800 members
  • 2 years of Twitch moderator experience
  • 60 WPM

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer support agent

Activus Connect
09.2022 - Current

Commercial Agent Representative

Sykes/Cigna PBM
01.2021 - 01.2022

Fulfillment Associate inbound

Target Logistics
11.2018

Inbound Sales Representative

Target
11.2018

Hidden Oak Apartments
01.2014 - 01.2016

High School Diploma -

NAF Business Academy

High School Diploma -

Skyline High School, Engineering Academy

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Rahssan Hurdle Jr