Rahul Hassija

Enterprise Solutions Manager and Salesforce Consultant with over 16 years of experience driving digital transformation for Fortune 500 companies. Proven success in end-to-end Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud. Specialized in Agentforce (Einstein Copilot) implementations, real-time integrations, and customer data unification. Adept in Agile delivery, stakeholder engagement, and Salesforce solution architecture. Known for managing complex cross-cloud deployments, and leading change in dynamic enterprise environments.

• Salesforce Certified Data Cloud Consultant
• Salesforce Certified Business Analyst
• Salesforce Application & Deployment Architect
• Certified Scrum Master

With years of experience as a techno-functional consultant, I've consistently interacted with clients to understand their business challenges, translate requirements, and drive effective solutions. My ability to bridge business needs with technical execution is one of my core strengths., I bring hands-on experience in designing and implementing solutions on Salesforce, particularly with the latest innovations. Recently, I've been actively involved in building agentic solutions using Agentforce and Data Cloud, driving next-gen customer and operational experiences. My work spans multiple industries, aligning Salesforce capabilities with strategic goals., I approach every engagement with a consulting lens - advising clients on how to optimize processes, improve efficiency, and extract maximum value from their Salesforce investments., I have strong project management skills, ensuring timely, high-quality delivery of complex Salesforce implementations. I manage stakeholder expectations, guide cross-functional teams, and focus on outcomes that matter.

• Agentforce for Liberty Mutual, Built AI workflows with Copilot Actions for policy lookup and underwriting automation., Delivered end-to-end prompt architecture and business logic with real-time data triggers.
• Eaton Lead Qualification Copilot, Pre-qualified 30,000+ leads annually using Data Cloud Segments and AI-based prompt flows., Designed scoring logic and Copilot integration to streamline routing to Sales.
• CDK Knowledge Assistant, Integrated Agentforce with Salesforce Knowledge for operational case handling., Automated surfacing of relevant articles directly in agent workflows.
• Salesforce Data Cloud One Implementation, Unified customer data from marketing, service, and commerce systems using zero-copy activation., Enabled real-time segmentation and insight generation using Calculated Insights.