Rahul Jain

• Responsible for analyzing and understanding the implemented business processes, configuration and reviewing documentation so it is up to date.
• Lead the governance, road-mapping and continuous improvement process, including identifying and refining impactful business KPIs with leadership team on bi-weekly basis.
• Responsible for the change management initiatives to drive better system adoption
• Lead onshore and offshore teams, both functional and technical, to develop and test current enhancements while supporting the production environment.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Responsible for driving business processes towards industry best practices for Material and Supplier Master Data Management, MRP, Procurement, Warehouse Management, Cost Management, and Manufacturing.
• Reduced the backlog of business incidents from 85% to 45% by implementing streamlined incident management processes, enhancing communication channels, and utilizing automated tools for quicker issue resolution across our US,AUS and EMEA
• Worked on cleaning up of all PP master data elements BOM/Routing/Work centers/Production version and material master views related to the same
• Responsible for optimizing the current SAP PM/PP/QM system and Supporting the Company code realignment project.
• Extensively led efforts to work with third party SOP, demand management, production control and goods movement functionality within SAP including field control, X-step instructions and smart forms
• Developed functional specifications for customizing of Inbound delivery monitoring report
• Coordinated creation of new storage types, Picking areas and Storage bin/staging process with manufacturing.
• Hands on experience on the Integration with MES systems and process alignment
• Responsible for setting up the automatic Transfer Orders for Transfer Requirements based on movement types
• Prepared Functional Specification Document for printing the Forms per the client requirements.
• Priorities the tickets raised by the users and resolved them based on criticality of the issue.
• Training the end user on all the Transaction and making the users familiar with custom TCodes.
• Performed Unit test, and Integration test for all customized developments.
• Provided post-production support on day-to-day activities performed in SAP

• Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
• Maintained and updated project related documents.
• Improved success of program by making proactive adjustments to operations.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Interviewed and hired talented BSAs with expertise i SCM to increase tool strengths within department.
• Addressed and resolved technical, financial and operational concerns by working with team members and directors.
• Oversaw team of six personnel focused on Supply chain domain
• Interacted with customers and clients to identify business needs and requirements.

• Oversee the design and build of technology solutions to meet business requirements through coordination with the IT Operations team, assist with establishing effective monitoring and management of the application architecture
• Conduct workshops to gather the business requirement around Supply chain area and write BRD's
• Responsible for managing the team of Supply Chain Business analysts across geography (India/Philippines)
• Provide oversight and governance to the operational support activities
• Review ,manage and approve Change Requests on weekly CAB meetings
• Work on the important project elements like risk management, resource allocations, key deliverables, milestones etc.
• Ensure stabilization of all the 3rd party tools/interfaces connected to ERP via PI/PO (Transplace,SPS Commerce,GT Nexus) via EDI/Idocs viz 850,940,945 etc and ensure proper information handshake
• Currently leading Supply Chain Transformation project across business processes involving end to end procurement, demand planning, allocation,Inventory management, Supply planning .Expected savings across units ~ $8-9mio/year
• Serve as liaison between line business and the IT for smooth issue resolutions
• Work with several other connected IT systems like MDG/MM/SD to ensure the end to end ERP is working interruptedly
• Communicate and Influence business partners, manage vendor relationships and communications regarding operations, programs and processes
• Maintain broad understanding of the entire software landscape within the company
• Manage and maintain the knowledge repository of Business processes in Sharepoint/Confluence.

• Designed scalable product (SAP TM) as per the customer requirement
• Defining and prioritizing a backlog of work including the creation of stories for new features and enhancements to existing functionality and improving product quality by tracking the rate of defects
• Coordinated with customers to plan efficient or quality deliveries
• Responsible for the scope of work which included the project planning, Baselining,resource management,business process mapping, blueprinting, design, configuration, and setup of technical environment
• Lead UAT with business leaders to ensure system has been developed as per the business process
• Driving an initiative for SAP landscape Scalability for high transaction volumes related to freight movements
• Directly responsible to the client executive team for reporting achieved transaction volumes for the Transportation Management
• Responsible for assessment of system bottlenecks in multiple areas like SAP ECC, TM and other related systems
• Engaged in detailed planning for execution of various phases of the System testings
• Responsible for doing Demo/playback for the clients on regular basis and take sign off

• Managed multiple implementation projects from the requirement gathering phase through development, testing, go live and Post go live support
• Lead projects on SAP SNC (Supplier Network Collaboration) implementation
• Accountable for milestone reporting, escalation management and resource management during the project
• Responsible for reviewing detailed design specifications, test plans and user documentation for functional and technical completeness
• Conducted String test, UAT, Functional Unit Test along with Business Stakeholders
• Supervise, guide and coordinate on site/offshore IT team during design and execution process
• Responsible for the developing training materials and train the Business Users on the new application

Client-Apple Inc

April'07-09

• Coordinate with various Apple Business stakeholders in SAP landscape for system availability and impact of ongoing Projects in the test environment
• Handle all ticketing SLAs in terms of acknowledgement & closure and manage Escalations
• Responsible and Achieved the following for the SCM Production Support:
  -Reduced the inflow of Business Tickets in SCM area to 65% from 95%
  -Reduced the inflow of Auto Tickets in SCM area to 43% from 90%
  -Scored Highest Customer Satisfaction Level score for Supply Chain Team
  -Reduced the Aging Tickets Bucket to 10%
• Improved the Business users experience to the “Highest” Level by conducting various workshops on Business Process, resolving tickets with one to one interaction with Business Users
• Providing status and manage several critical issues to the Apple Business/Project team on weekly meetings
• Resolving TM/APO/SD and integration issues and supported day-to-day operations under a specific Service Level Agreement
• System testing and Integration testing. Day to day interaction with Business users for co-ordination of UAT sign off and resolving issues
• Coordinating with Technical team for custom development of programs and also for resolving issues involving bug fix and logic change
• Coordinate all change requests, regression testing effort

Client-Air Liquide

• Provide functional support to issues related to Sales and Distribution module
• Servicing user and system tickets, providing temporary workaround, performing root cause analysis
• Post implementation support includes solving service requests raised by the end user
• System testing and Integration testing. Day to day interaction with business users for co-ordination of UAT sign off and resolving issues

• Revenue focus - growing revenue across the product lines
• Responsible for identifying, scoping and closing engagements & support agreements with assistance from Account Managers and Principals

• Responsible for business development for Automotive Clients across Europe
• Forge relationship with clients for repeat & continued business