RAHUL KUMAR JAYAVELAN
Phoenix,AZ
Summary
Information Technology professional with over 9 years of experience working with banking, finance, and software service industries. Recognized for utilizing strong problem solving, communication and adaptability skills to respond to client needs.
Overview
12
12
years of professional experience
Work History
Marketing Data Analyst
Elevated Materials
Los Angeles, California
09.2024 - 12.2024
- Utilized data analytics tools to evaluate market trends, conduct segmentation analysis, and score potential customer segments, identifying six high-opportunity industries that aligned with business objectives.
- Enhanced and refined the Ideal Customer Profile (ICP) database, integrating market intelligence with business goals to streamline target identification and accelerate penetration into competitive sectors.
- Delivered an actionable, insight-rich strategy report with visualized data insights (dashboards, charts), supported by a comprehensive final data file to guide immediate implementation and foster growth.
Senior Technology Support
BNY Mellon
Chennai, Tamil Nadu
05.2020 - 07.2023
- Worked in back-end team for BNY Mellon to resolve employee's account related issues by unlocking and creating new passwords for the clients in mainframes and other bank BNY related applications.
- Created tickets in Service Now for web maintenance and Citrix workspace software issues.
Associate Software Developer
Tech Mileage
Hyderabad, Telangana
10.2019 - 04.2020
- Worked on supporting and improving production software systems that executes nightly jobs to calculate portfolio management.
- Performed regular proactive maintenance to avoid production issues.
- Implemented business logic and performed functional testing to deliver projects seamlessly.
Technology Support Analyst
SITEL
Chennai, Tamil Nadu
09.2014 - 07.2015
- Engaged with Dell UK clients to resolve hardware and software issues for customers by creating tickets.
- Created approximately 25 tickets a day using Salesforce to dispatch Dell technicians in order to perform hardware replacements.
Technology Support Analyst
Sutherland
Chennai, Tamil Nadu
12.2012 - 06.2014
- Collaborated with clients from Dell USA to address both hardware and software concerns faced by customers.
- Utilized Salesforce to generate around 15 service tickets a day, facilitating the dispatch of Dell technicians for necessary hardware replacement tasks.
Education
Master of Global Management -
Thunderbird School of Global Management
Phoenix, AZ05.2025
Bachelor of Computer Application - undefined
India Education Centre University (IEC)
Himachal Pradesh, India08.2019
Skills
- JAVA & J2EE, VB, NET Frame Work, XML, Office 365, C,C,C#, SQL
- Certified in GNIIT from NIIT
ADDITIONAL INFORMATION
Languages - English (Fluent), Tamil (Fluent), Telugu (Basic)
Timeline
Marketing Data Analyst
Elevated Materials
09.2024 - 12.2024
Senior Technology Support
BNY Mellon
05.2020 - 07.2023
Associate Software Developer
Tech Mileage
10.2019 - 04.2020
Technology Support Analyst
SITEL
09.2014 - 07.2015
Technology Support Analyst
Sutherland
12.2012 - 06.2014
Bachelor of Computer Application - undefined
India Education Centre University (IEC)
Master of Global Management -
Thunderbird School of Global Management