VENKATESH REDDY
Aubrey,TX
Summary
IT Professional with more than 14+ years of significant expertise including 6+ years of ServiceNow as a design, development, implementation, and administration of information technology applications using ServiceNow, ITSM applications and enhancing web solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Analyst
United States Department of Defense
- Coordinated with developers/clients for version upgrades, patch releases and production
- Subsequently promoted them from development through production environments
- Investigation of build compilation failures
- Analyzed medical, lab/pharmacy claims data to identify trends, pinpoint issues/areas for improvement, and recommend solutions & alternatives
- Worked on tracking clinical data through long-term studies
- Created reports and spreadsheets displaying data in a logical and concise manner
- Produced ad hoc, monthly, quarterly and annual reports and analyses
- Summarize and synthesize data and information from multiple sources, interpret and translate findings into meaningful information and actionable results
- Gathered and understand requirements from Data Delivery, Client Services and Tools teams
- Developed procedures to enhance reporting and query capabilities to improve efficiency and accuracy
- Worked with data onboarding, clinical informatics and NLP teams to help shape and/or improve data quality and content to satisfy Life Sciences requirements
- Participated in department initiatives and projects.
Service now Developer
TIBCO LOYALTY LABS
- Investigation of build compilation failures within .NET and Java based codelines
- Experience with NANT and Maven based projects using Perforce as version control tool
- Improved our build and release processes through documentation, communication and education
- Participated in the upgrade process of key infrastructure starting from 3rd party contract negotiation, team based implementation to user support and adoption
- Deployment of C# and Java code to Development, User Test and Production environments
- Experience with Cruise Control and Distributed Jenkins based Continuous integration environment implementation, development and maintenance
- Using Jenkins to automate the build and deployment
- Investigated new technologies like Chef and AWS, Cisco Umbrella and Thousand Eyes by doing POC
- Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications.
Service Now Developer
Advantasure/BCBSM
- Current
- Developed Incident, Service Level Management (SLM) and Service Catalog modules
- Process flow is configured for Incident Management based on various states of ticket
- New workflows designed for service catalog items as per client requirements
- Notifications configured on Incident management to send mails to responsible persons at different stages
- Client scripts, Businesses rules, UI Policies, Businesses Rules, Access Controls and UI Actions are written to provide validations and buttons and to limit access privileges in Incident, Service catalog modules
- Worked on Change management, Incident Management, Problem Management module
- Creating and maintaining scheduled jobs
- Used Background scripts in case of any data validations
- Worked on Content Management by creating sites and pages
- Created various notifications at different stages
- Configuring Users, Groups and Roles
- Created ACL’s based on the security mechanism provided by Customer and best practices.
Service Now Developer
Wells Fargo Bank
- 08.2018
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc
- Core Application Administration: Policies Interactions, Application Security, Events Notifications
- Managing client scripts, UI policies, UI actions and Data policies
- Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now
- Defining Service Level Agreements SLAs notifications, and reports
- Develops new applications from beginning to end
- Maintains existing applications
- Creates code that meets system standards
- Integration of service now with LDAP for authentication
- Good expertise on Incident Management, Change Management Process and Knowledge article
- Recommends appropriate design alternatives to be implemented based on customer constraints
- Develops conversion plans and procedures
- Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy
- Migration of customizations from one instance to another instance
- Ongoing Maintenance.
SCM/Build Release Engineer
CapitalOne
10.2013 - 09.2014
- Using SVN as Version control tool and Maven as build tool
- Implemented and automated security scans
- Defining and implementing Automation of the builds in Continuous Integration (HUDSON/Jenkins)
- Developing the documentation based on the requirements and update
- Managing the application build and deployment using various tools
- Supporting Dev, Int, QA, Staging and Prod environments
- Supporting the implementation of CI build pipeline
- Supporting Application deployments using WebLogic12c
- Deploying war/tar and troubleshooting depending on the release cycle
- Automated the application deployments
- Troubleshooting & fixing the build failures.
Environment Engineer/Build/SCM Engineer
NIKE
06.2013 - 09.2013
- Used both SVN & Git as Version control tools
- Proposed to upgrade from SVN to Git & Implementing Git for the mobile applications
- Proposed and implemented Advanced Branching Strategies/Release Versioning Standards
- Syncing the production environment and pre-production environment based on the weekly releases
- Supported as environment’s admin to provide user access to end users and third parties for all the pre-prod environment servers
- Supported the IOS and Android applications
- Processed build and publish build results to developers and QA teams
- Supported in upgradation of the old environment to new environment
- Provides oversight of pre-production Systems-Dev/TIE/QA/Staging/Perf/Hotfix support & Prod backup support
- Deployments, configurations and troubleshoots new application (package) to pre-prod environments and support as backup to production environment
- Worked with Site-Ops Team and Tech Leads and Engineers to ensure changes to systems are managed, documented and executed
- Assisted Engineering team with build, deploy and release processes in pre-production & Production environments
- Created and maintains system diagram, showing application, network, and database and service layers
- Design the components using the best solution with performance and extensibility as the highest priority.
Build/Configuration Management Engineer
ANTHEM BCBS/WellPointInc.
08.2010 - 05.2013
- Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration of testing environments
- Acted as interface between Business Teams and Development Team related Requirement Analysis and Development process
- Deployed the application across QA/UAT/Prod Servers up on getting the sign off from Manager
- Release changes into QA/UAT through controlled promotion processes
- Maintained the Patch Release Process
- Deployed the patches on various QA/UAT/Production environments
- Defined and implemented Configuration Management policies and procedures
- Build the applications using Maven
- Streamlined the delivery of code from development teams to QA teams through auditing of the build process and version control
- Coordinated with developers/clients for version upgrades, patch releases and production customizations
- Subsequently promoted them from development through production environments, using Rational Clear Case, after undertaking regression testing and QA
- Developed and maintained the ANT/Maven build and deployment scripts
- Wrote Shell scripts to support the software packaging management to handle file name, revision and version
- Creating VOBs in ClearCase for new projects or modules
- Performed software updates and patching of WebLogic and JBoss on a need basis
- Processed build and published build results to developers and QA teams.
Build/Release/Configuration Engineer
SPRINT NEXTEL
01.2009 - 08.2010
- Two way code synchronization every day, build and release accordingly
- Implemented SVN as the version control tool on both Sprint and Nextel repositories and provided SVN admin support as well
- Worked as BA to interact with both Business Teams and Development Teams
- Participated in SCRUM standup meetings to monitor development status
- Worked with on-site and off-site resources for successful execution and implementation of builds and deployments
- Supported .Net projects created by different Visual Studio versions
- Created the complete repository structure and automated the version control process during the repository code sync process
- Utilized Maven for the build process and Bamboo as continuous integration build tool
- Worked on build failures on troubleshooting the given exceptions from the compilation
- Handed the issues requests using Jira and also worked as JiraAdmin
- Build and deploy the application Jars into Application Servers and running a Sanity test on the application
- Sync up with Confluence for Project related information
- Created automation plans in Bamboo to run the builds and release the scripts to various environments
- Created deploy-RPM plans through Bamboo to deploy services to respected environments
- After deploying to the respective environments worked closely with testing team UAT testing and the FitNesse testing
- Performed daily build for staging environment.
Education
Bachelor of Science - Computer Science And Programming
Jawaharlal Nehru Technological University
Hyderabad, India07.2005
Skills
- Java/J2EE, Net, Visual Basic, ASPNET, VBNET, PL/SQL, SQL, C,C#
- Shell script, Ksh
- Windows XP/NT, MAC OS X 106, Linux, Unix
- Oracle (10g/9i/8i/7x), SQL Server 2005, DB2, , Sybase, MS Access 90/10/11
- Rational Clear Case 60 and 701,80,CCRC SVN(SubVersion), Perforce, Git
- ServiceNow, ITSM
- Apache Web Server And Tomcat 322, IIS 60
- Maven 3, Ant 171,Nant
- WebLogic 81/12c, Websphere 5x/4x
- Rational Clear Quest 701,Bugzilla,HP Service Center,AtlassianJira
- Hudson/Jenkins, Anthill pro, Bamboo
- Java Script, VB Script, HTML, and XML
- TOAD, JBuilder, Eclipse, Text Pad, Edit Plus, MS Office, MS Project, MSVisio, Visual studio,JBoss, informatica861,VM ware, Version One
Certifications Education
- Servicenow Dev
- ITIL V4 Certification
- Bachelors in Computer Science, JNTU 2005
Personal Information
Title: SERVICENOW DEVELOPER
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
SCM/Build Release Engineer
CapitalOne
10.2013 - 09.2014
Environment Engineer/Build/SCM Engineer
NIKE
06.2013 - 09.2013
Build/Configuration Management Engineer
ANTHEM BCBS/WellPointInc.
08.2010 - 05.2013
Build/Release/Configuration Engineer
SPRINT NEXTEL
01.2009 - 08.2010
Data Analyst
United States Department of Defense
Service now Developer
TIBCO LOYALTY LABS
Service Now Developer
Advantasure/BCBSM
- Current
Service Now Developer
Wells Fargo Bank
- 08.2018
Bachelor of Science - Computer Science And Programming
Jawaharlal Nehru Technological University
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