Summary
Overview
Work History
Education
Skills
Timeline
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Rahul Makwana

Santa Clara,CA

Summary

Experienced Project Manager with a strong background in technical support and engineering solutions for enterprise software products. Over 13+ years of experience in leading cross-functional teams, managing complex technical projects, and providing top-notch customer service. Proficient in the Java/JVM ecosystem with extensive skills in troubleshooting, debugging, and writing comprehensive technical documentation. Proven ability to balance engineering team priorities with customer needs, ensuring high levels of satisfaction and operational efficiency. Highly skilled in multitasking and managing diverse contexts effectively.

Overview

14
14
years of professional experience

Work History

Technical Project Manager

Infosys Ltd.
Sunnyside, California
02.2020 - Current
  • Managed multiple projects with competing deadlines in a fast-paced environment.
  • Lead weekly status meetings with stakeholders to review progress and address issues.
  • Make critical decisions and drive decision making across projects.
  • Reviewed deliverables prepared by team before passing to client.
  • Provided guidance and support to team members when needed to meet project objectives.
  • Resolved technical issues for Apple, resulting in a 35% decrease in customer-reported incidents.
  • Partnered with Business and leadership to ensure strategic roadmap alignment through Steering committee/QBRs.
  • Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
  • Contributed in technical design and reviews involving engineering teams.
  • Ensured measurable KPIs are developed, communicated, and monitored.
  • Lead architects, developers, analysts, and/or testers within transformation lifecycle (Discover, Define, Design, Build, Operate, Transition) by providing product vision for new innovation proof of concepts or first-iteration implementations of products that fulfill next generation needs of customers.
  • Multitasked effectively, handling multiple contexts and priorities to deliver timely and effective support.
  • Collaboratively troubleshoot complex problems, balancing the needs of the home engineering team with customer requirements.

Technical Lead Engineer

Infosys Ltd.
Sunnyvale, CA
02.2017 - 02.2020
  • Analyzed and resolved complex technical issues.
  • Developed technical solutions to meet customer requirements.
  • Gathered feedback from customers and stakeholders to improve product features and functionality.
  • Troubleshot system-level problems, identified root causes, and proposed solutions.
  • Optimized existing systems by analyzing performance metrics and identifying areas for improvement.
  • Managed bug tracking database and coordinated resolution process with engineering teams.
  • Provided guidance on software design decisions based on industry standards or best practices.
  • Generated comprehensive documentation of processes and procedures related to technical operations.
  • Participated in daily standup meetings with developers to discuss progress on tasks assigned.
  • Monitored application performance metrics in production environment to identify potential issues.
  • Led weekly meetings with stakeholders to review project status updates and prioritize tasks accordingly.
  • Provided technical support in root cause failure analysis for significant production issues and investigations.

Technology Analyst

Infosys Ltd.
Mangalore, Karnataka,INDIA
10.2014 - 12.2016
  • Maintained existing software systems by identifying errors and bugs in codebase.
  • Identified areas of improvement in existing software architecture designs.
  • Collaborated with cross-functional teams on the design of new features or services.
  • Debugged JVM related issues,OOM Killer/Analyzed Heap Dump to identify the Memory Leak.
  • Proficiently troubleshooted and resolved technical and functional
    issues, enhancing system reliability and user experience. Optimized query performance through strategic methods such as
    index creation, partitioning, and data archival, resulting in improved
    system efficiency.
  • Developed RESTful APIs using Spring MVC, ensuring adherence to REST principles and best practices.
  • Implemented Splunk alerts to proactively detect and resolve issues within the employee systems infrastructure, ensuring seamless
    operations and minimizing downtime for users.

Senior System Engineer

Infosys Ltd.
Mangalore, Karnataka,INDIA
06.2013 - 09.2014
  • Leveraged expertise in Spring framework to develop robust backend components, ensuring scalability and maintainability of the system.
  • Implemented message-driven architecture using Apache Camel and ActiveMQ, facilitating seamless communication between distributed systems and ensuring reliable message delivery.
  • Designed and developed custom Camel routes to handle complex message routing and transformation requirements, optimizing system performance and resource utilization.
  • Innovated by devising and deploying automated scripting solutions, effectively streamlining and automating repetitive tasks, significantly enhancing operational efficiency and reducing manual workload.
  • Delivered second-line technical support for enterprise software products, ensuring rapid and effective issue resolution.
  • Worked closely with engineering teams to troubleshoot and resolve complex technical problems.
  • Created and maintained technical documentation, supporting team knowledge sharing and customer self-service.
  • Developed experience with the Java/JVM ecosystem, enhancing support capabilities and technical expertise.

Software Engineer

Posidex Technologies
Mumbai, Maharashtra, INDIA
01.2012 - 06.2013
  • Conducted daily stand-up calls at client location, facilitating requirement gathering and discussion of ongoing issues and new requirements.
  • Enhanced and developed codebase using Spring framework, Java, SOAP, and RESTful services, adhering to industry best practices.
  • Utilized Oracle SQL for database operations, including querying, data manipulation, and performance optimization.
  • Acted as a liaison between the development team and clients,facilitating communication and ensuring project milestones were met within the deadline.

Software Trainer

NIIT Ltd
Mumbai , Maharashtra,INDIA
12.2010 - 01.2012
  • As a Software Trainer, I spearheaded transformative training initiatives specializing in Java, Oracle, EJB, SQL, PL/SQL, and C#, driving proficiency and expertise among participants

Education

Bachelors - Electronics

Nagpur University
Chandrapur
05-2010

Skills

  • Technical Troubleshooting
  • Software Development Lifecycle
  • Java,React ,Unix
  • Functional/Reactive Programming
  • AWS-EC2/EKS/VPC/ELB/VPC
  • Mongo, Oracle SQL/PL-SQL
  • Spring Framework:Cloud/Stream
  • REST,gRPC
  • Elastic and Solr Search
  • Kubernetes
  • Apache Kafka,Active MQ
  • Kafka Mirror Maker,Kafka Streams
  • Scripting, Debugging, and Monitoring
  • Microservices Architecture
  • Network Debugging
  • Risk Mitigation
  • Stakeholder Relations
  • Requirements Analysis
  • Team Management
  • System Architecture
  • Agile project management
  • MS Office

Timeline

Technical Project Manager

Infosys Ltd.
02.2020 - Current

Technical Lead Engineer

Infosys Ltd.
02.2017 - 02.2020

Technology Analyst

Infosys Ltd.
10.2014 - 12.2016

Senior System Engineer

Infosys Ltd.
06.2013 - 09.2014

Software Engineer

Posidex Technologies
01.2012 - 06.2013

Software Trainer

NIIT Ltd
12.2010 - 01.2012

Bachelors - Electronics

Nagpur University

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Rahul Makwana