Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Rahul K Shandilya

Technology Leader
Louisville,KY

Summary

Accomplished Technical Architect offering 17 years' experience in comprehensive design and development of ServiceNow Application projects. Attentive collaborator and communicator from project conception to completion. Creative in devising solutions to improve business operations and meet clients' technical needs. Seasoned team leader possessing the technical and interpersonal skills to provide exceptional project deliverables.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages

Work History

Technical Architect

Royal Cyber
Louisville, KY
04.2022 - Current
  • Collaborated with clients to determine project specifications and scope.
  • Developed network and system architecture according to business needs.
  • Performed quality code review and removed technical debt and security vulnerabilities.
  • Provided technical leadership to team members during system design.
  • Improved business productivity for clients by 20-30% by re-engineering and designing ServiceNow application.
  • Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Spearheaded and implemented new projects to expand scope of engagement.

Principal Developer

Cognizant Technology Solutions, CTS
Hillsborough, NJ
11.2015 - 03.2020
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Updated old code bases to modern development standards, improving functionality.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Educated clients on new products or services to increase customer engagement with brand.

Senior Consultant

Infosys Ltd.
Milwaukee, WI
05.2012 - 11.2015
  • Analyzed problematic areas to provide recommendations and solutions.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Identified business issues through careful collaboration with key stakeholders.
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Leading ESM practice for Infosys clients based within Milwaukee area.

Business Excellence Analyst

Unisys
Bangalore, Karnataka
03.2007 - 05.2012
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Resolved problems, improved operations and provided exceptional service.
  • Increased customer satisfaction by resolving issues.

Incident Manager

IBM
Bangalore, Karnataka
07.2005 - 03.2007
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Played key role in on-going B2B design, reevaluation and optimization to keep pace with company growth.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).

Education

Executive Post Graduate Diploma in Management - Management

Alliance University
Bangalore
05.2019 - 12.2020

BCA - Computer And Information Sciences

Manipal University
Manipal, Karnataka, India
08.2002 - 06.2005

Skills

UX Development

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Accomplishments

  • Supervised team of ServiceNow developers & managed them to develop customer solutions.

Certification

Certified Implementation Specialist – Project Portfolio Management

Interests

FIDE Rated Chess Player / National Master in USCF

Timeline

Certified Implementation Specialist – Project Portfolio Management

07-2022

Certified Implementation Specialist – IT Service Management

07-2022

Certified Implementation Specialist – Discovery

07-2022

Certified Implementation Specialist – Event Management

07-2022

ServiceNow Certified System Administrator

07-2022

ServiceNow Certified Application Developer

07-2022

Technical Architect

Royal Cyber
04.2022 - Current

Executive Post Graduate Diploma in Management - Management

Alliance University
05.2019 - 12.2020

Principal Developer

Cognizant Technology Solutions, CTS
11.2015 - 03.2020

Senior Consultant

Infosys Ltd.
05.2012 - 11.2015

Business Excellence Analyst

Unisys
03.2007 - 05.2012

Incident Manager

IBM
07.2005 - 03.2007

BCA - Computer And Information Sciences

Manipal University
08.2002 - 06.2005

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Rahul K ShandilyaTechnology Leader