Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAHZIL BLACKWELL

Arlington

Summary

Dynamic professional with a background in customer service at GEICO, adept at resolving conflicts and enhancing customer loyalty. Proven skills in social media marketing and content creation, complemented by a strong work ethic and critical thinking. Successfully improved customer satisfaction ratings through effective communication and strategic problem-solving.

Overview

11
11
years of professional experience

Work History

Service Crew Member

GEICO
03.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Unloader

FedEx
08.2024 - 11.2024
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Loaded packages onto pallets and into staging areas as directed.

Marketing Intern

LNEM
07.2021 - 01.2023
  • Assisted in creating written, video, and image content for marketing channels.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Assisted in the planning and execution of successful product launch events.
  • Enhanced social media engagement through regular posting and audience interaction.
  • Assisted in organizing promotional events, leading to enhanced customer interaction with brand.

Apprentice Barber

Self Employed
01.2015 - 07.2021
  • Provided clientele with top of the line haircuts and styles.
  • traveled as well as had customers come to my location
  • Promoted loyalty programs and product sales, increasing overall revenue for the salon.
  • Sought feedback from senior barbers following each haircut or grooming session to identify areas for improvement and enhance performance consistently over time.
  • Established rapport with customers, fostering long-term relationships that led to repeat business.
  • Cultivated a friendly atmosphere within the salon.
  • Showcased creativity and precision in executing various hairstyles, earning praise from customers and mentors alike.
  • Mastered various cutting techniques under mentorship of experienced barbers, refining skills over time through diligent practice.

Manager of Operations

Boojee Hair Dfw
01.2014 - 01.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.

Education

No Degree - Basic Studies

University of Mary Hardin-Baylor
Belton, TX

Music Business

Texas Southern University
Houston, TX

High School Diploma -

James Bowie Highschool
Arlington, TX
05-2011

Skills

  • Customer service
  • Cleaning and sanitizing
  • Verbal and written communication
  • Strong work ethic
  • Active listening
  • Critical thinking
  • Data entry
  • Social media marketing
  • Social media
  • Content creation
  • Event planning
  • Efficient work pace
  • Package handling
  • Site clearing
  • Scissor skills
  • Hair styling
  • Chemical treatments
  • Clipper techniques

Timeline

Service Crew Member

GEICO
03.2025 - Current

Unloader

FedEx
08.2024 - 11.2024

Marketing Intern

LNEM
07.2021 - 01.2023

Apprentice Barber

Self Employed
01.2015 - 07.2021

Manager of Operations

Boojee Hair Dfw
01.2014 - 01.2015

No Degree - Basic Studies

University of Mary Hardin-Baylor

Music Business

Texas Southern University

High School Diploma -

James Bowie Highschool

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