RAIAN AHMED OSMAN MERGHANI
Abu Dhabi,United Arab Emirates
Summary
Dedicated and empathetic Customer Service Specialist with over 6 years of experience in delivering exceptional client support, resolving inquiries, and enhancing customer satisfaction across diverse industries including technology and utilities. Known for excellent communication skills, problem-solving abilities, and a strong commitment to creating positive customer experiences. Proven ability to handle high-pressure environments while maintaining professionalism and care.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Arabian Computer Company (ACC)
03.2024 - Current
- - Responded to customer inquiries via phone and email, ensuring quick resolution and high satisfaction rates
- - Maintained accurate records of customer interactions, transactions, and feedback
- - Collaborated with internal teams to address service issues and implement process improvements
- - Provided after-sales support and followed up with clients to ensure service success
Internal Sales Representative - Showroom
Arabian Computer Company (ACC)
05.2023 - 02.2024
- - Welcomed customers at the showroom and provided professional consultations on IT products
- - Contributed to achieving sales targets through promotions and direct selling
- - Coordinated with the inventory team to ensure product availability and customer satisfaction
- - Followed up sales processes from inquiry to product delivery, ensuring post-sale satisfaction
- - Prepared regular sales reports for management on customer needs and market trends
Customer Service and Sales Support Executive
Arabian Computer Company (ACC)
09.2020 - 04.2023
- - Acted as the first point of contact for client inquiries, providing product information and resolving complaints
- - Promoted customer loyalty by building relationships and offering personalized solutions
- - Assisted the sales team in preparing quotations, managing orders, and ensuring timely follow-ups
- - Maintained a customer database and tracked communication history to improve service quality
Customer Support Representative
Sudanese Electricity Distribution Company - Khartoum, Sudan
Khartoum, Sudan
09.2018 - 10.2019
- - Addressed customer concerns related to electricity services, billing, and maintenance requests
- - Ensured client issues were resolved promptly and followed up to confirm satisfaction
- - Provided guidance on service procedures and explained billing structures clearly
Customer Service Assistant (Internship)
Khartoum International Airport - Khartoum, Sudan
Khartoum, Sudan
04.2017 - 05.2017
- - Supported airport operations by assisting travelers with inquiries and service needs
- - Ensured a smooth passenger experience through friendly interaction and fast issue resolution
- - Maintained professionalism in a high-pressure, customer-facing environment
Education
B.Sc. - Computer & Electronics Systems Engineering
University of Science and Technology
Khartoum07.2018
Skills
- Technical:
- - CRM Systems
- - Microsoft Office (Word, Excel, Outlook)
- - Ticketing and Call Center Tools
- - Basic IT Troubleshooting
- Soft Skills:
- - Strong Communication
- - Patience and Empathy
- - Conflict Resolution
- - Attention to Detail
- - Multitasking
- - Time Management
Timeline
Senior Customer Service Representative
Arabian Computer Company (ACC)
03.2024 - Current
Internal Sales Representative - Showroom
Arabian Computer Company (ACC)
05.2023 - 02.2024
Customer Service and Sales Support Executive
Arabian Computer Company (ACC)
09.2020 - 04.2023
Customer Support Representative
Sudanese Electricity Distribution Company - Khartoum, Sudan
09.2018 - 10.2019
Customer Service Assistant (Internship)
Khartoum International Airport - Khartoum, Sudan
04.2017 - 05.2017
B.Sc. - Computer & Electronics Systems Engineering
University of Science and Technology