Raianne Martinez

San Bernardino,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Work History

Ride Ops/Scare Actor

Knotts Berry Farm

Buena Park

08.2016 - 08.2024

Provide customer service to guests, including answering questions and providing assistance
Enforce safety regulations (checking restraints)
Maintain clean station
Assist guests with boarding and exiting rides
Operate rides and attractions according to safety protocols
Performed as a scare actor in haunted houses, mazes, and other attractions.
Interacted with guests to provide an immersive horror experience.

Attractions Cast Member

Walt Disney Parks & Hotels

10.2021 - 05.2022

Provide customer service to guests, including answering questions and providing assistance
Enforce safety regulations (checking restraints)
Maintain clean station
Assist guests with boarding and exiting rides
Operate rides and attractions according to safety protocols
Resolved guest complaints promptly and professionally in a timely manner.

Stocking and Receiving

Walmart

Buena Park

11.2017 - 10.2018

Monitored the loading dock area to ensure safety, accuracy, and efficiency of operations.
Maintained records of incoming shipments, including quantity received and discrepancies.
Conducted regular inspections of materials for damage or defects prior to acceptance by warehouse personnel.
Maintained a clean work environment at all times by ensuring compliance with safety regulations.
Maintained inventory of shipping materials and supplies.
Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.

Movie Theater Attendant

Krikorian Metroplex

06.2015 - 05.2016

Proper cash handling including, greet and service guests at the registers, taking orders, and accepting payments, handling cash, debit and credit cards
Scrub and polish counters, steam tables, and other equipment, and clean dishes and fountain equipment
Perform daily concession maintenance duties
Answers the telephone courteously and professionally
Control access to the theatre.
Ability to provide excellent guest service while working in a very fast-paced environment.
Ensure all sanitation procedures are followed relating to all local licensing regulations.

Education

High School Diploma -

Western High School

Anaheim, CA

06-2015

Skills

Customer Service
Cash Handling
Product Knowledge
Safety awareness

Time Management
POS Systems
Active Listening
Problem-solving aptitude

Timeline