Raida Riaz
Ellicott City,USA
Summary
Results driven professional holding B.A. in Psychology and over 10 years of experience in customer service and administrative roles. Proven ability to manage multiple tasks with accuracy and professionalism while maintaining a positive attitude. Technologically proficient and detail-oriented, ready to contribute to organizational success and drive personal growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Service and Development Provider
The ARC Central Chesapeake Region
Ellicott City, MD
04.2022 - 11.2022
- Developed personalized routines and schedules tailored to client needs, fostering structure and support.
- Empowered clients to express thoughts and aspirations, enhancing communication skills.
- Collaborated with families to implement customized solutions aligned with client objectives.
- Cultivated a warm, supportive environment, encouraging personal and developmental growth.
- Maintained detailed records of behaviors, emotions, achievements, and challenges to guide care strategies.
Patient Service Coordinator
Advanced Radiology
Ellicott City, MD
05.2019 - 04.2021
- Acquired comprehensive understanding of organizational processes, facilitating effective coordination among departments.
- Led team as interim manager during managerial absences, demonstrating leadership and technical expertise.
- Created and implemented strategies to optimize office functionality, improving patient flow and operational efficiency.
- Conducted regular file inspections to ensure compliance with record management policies and data integrity.
- Provided training on medical regulations to front office staff, ensuring adherence and enhancing knowledge.
- Mentored new patient service representatives, promoting excellence and maintaining high performance standards.
- Delivered real-time scheduling support to ensure appointment accuracy and prevent conflicts for improved patient experience.
- Developed solutions to address patient complaints and resolve emerging departmental issues.
Administrative Assistant
Desai Dental Care
Ellicott City, MD
08.2016 - 02.2019
- Mentored new staff with varying backgrounds, fostering a supportive and collaborative work environment.
- Developed and executed advertising and marketing strategies, promoting clinic programs and initiatives effectively.
- Coordinated HIPAA maintenance and compliance training, ensuring adherence to regulatory requirements.
- Created informative fact sheets and promotional materials, facilitating outreach and engagement with program projects.
- Informed patients about financing options, arranged payment plans, and reviewed payment schedules, ensuring financial clarity and transparency.
- Conducted monthly follow-ups with patients, ensuring continuity of care, and addressing any concerns or missed payments promptly.
- Verified benefit information, claims, and pre-authorizations from insurance companies, ensuring accurate billing and reimbursement.
- Updated patient charts with detailed notes, ensuring accurate documentation of patient interactions and treatment plans.
Student Event Coordinator
University of Maryland Baltimore County
Baltimore, MD
08.2014 - 05.2018
- Resolved conflicts to foster positive interactions with patrons.
- Collaborated with peers to strengthen interpersonal relationships and facilitate event planning.
- Demonstrated effective communication and listening skills, enhancing attendee experiences.
- Identified issues promptly, showcasing strong problem-solving and decision-making abilities.
- Managed ticket sales and cash transactions, ensuring accuracy and compliance.
- Evaluated participant feedback to enhance future event planning processes.
Education
Bachelor of Arts - Psychology
University of Maryland Baltimore County (UMBC)
Baltimore, MD05.2018
Skills
- Microsoft software proficiency
- Record management
- Medical compliance and HIPAA regulations
- Technical competence
- Effective communication
- Relationship management
- Strong work ethic
- Cross-functional collaboration
- Data-driven decision-making
- Billing and claims processing
- Problem-solving aptitude
- Cultural awareness
Languages
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
Certification
Authoring Accessibility Documents Trusted Tester Program
Department of Homeland Security, September 2024
Section 508 - What is it and Why it is important
Department of Homeland Security, September 2024
References
References available upon request.
Timeline
Community Service and Development Provider
The ARC Central Chesapeake Region
04.2022 - 11.2022
Patient Service Coordinator
Advanced Radiology
05.2019 - 04.2021
Administrative Assistant
Desai Dental Care
08.2016 - 02.2019
Student Event Coordinator
University of Maryland Baltimore County
08.2014 - 05.2018
Bachelor of Arts - Psychology
University of Maryland Baltimore County (UMBC)