Raidan Koy
Saint Paul
Summary
Dedicated Client Service Specialist with proven skills in exceptional communication and problem-solving. Committed to enhancing client satisfaction through attentive service and effective issue resolution.
Overview
2
2
years of professional experience
Work History
Client Service Specialist
Ameriprise Financial
05.2025 - Current
- Assisted clients with account inquiries and service requests, ensuring timely resolution.
- Maintained accurate records of client interactions using CRM systems to improve service quality.
- Provided administrative support to financial advisors, enhancing overall client service delivery.
- Resolved client issues through effective communication and problem-solving techniques.
- Adapted quickly to new software tools and company policies, demonstrating strong learning agility.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
Camp Counselor
Kanakuk Camps
05.2024 - 07.2024
- Led daily activities, fostering a positive and engaging environment for campers.
- Monitored camper safety, ensuring adherence to guidelines during all activities.
- Collaborated with team members to maintain cleanliness and organization of camp facilities.
- Supported campers in developing social skills through team-building exercises and group challenges.
- Adapted quickly to changing situations, providing solutions to enhance camper experiences.
- Communicated effectively with parents regarding camper progress and concerns during sessions.
- Participated in training sessions to improve leadership skills and operational knowledge within the camp setting.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Education
Bachelor of Arts - Communication
Truman State University
Kirksville, MO05-2027
Skills
- Exceptional communication
- Strong empathy
- Telephone skills
- Documentation skills
- CRM software expertise
- File management
- Client support
- Account management
- Problem-solving
- Time management
- Attention to detail
Accomplishments
- Taekwondo
Timeline
Client Service Specialist
Ameriprise Financial
05.2025 - Current
Camp Counselor
Kanakuk Camps
05.2024 - 07.2024
Bachelor of Arts - Communication
Truman State University