Raiden Clements
Newport News,VA
Summary
Hardworking and passionate job seeker eager and ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Banquet Employee
James River Country Club
Newport News VA
08.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served meals to customers according to established guidelines.
Movie Theater Employee
Cinemark
Newport News VA
12.2019 - 04.2020
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Checked IDs for age-restricted shows in compliance with regulations.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Provided exceptional customer service to promote positive movie-going experience.
- Secured theater at end of each shift to prevent theft of theater items.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
Education
High School Deploma -
Menchville High School
Newport News, VA06.2021
Skills
- Adaptable and Flexible
- Cash Counting
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Team Cooperation
- Flexible Hours
Timeline
Banquet Employee
James River Country Club
08.2021 - Current
Movie Theater Employee
Cinemark
12.2019 - 04.2020
High School Deploma -
Menchville High School