Raikell Heard
Atlanta,GA
Summary
Heard.raikell@outlook.com Driven and empathetic individual aspiring to transition into a Behavioral Health Technician role, utilizing strong communication skills and a compassionate approach to provide exceptional care and support to those in need. Compassionate and dedicated professional with a proven track record in customer service, emergency response, and client care. Certified in First Aid and CPR, I possess strong interpersonal skills and an ability to quickly adapt and learn new concepts. Eager to apply my expertise and passion for helping others in a Behavioral Health Technician role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FRONT DESK RECEPTIONIST/SECURITY
Allied Universal
01.2019 - Current
- Efficiently managed incoming and outgoing calls, and facilitated client and visitor interactions
- Oversaw the organization and distribution of paperwork and mailroom packages
- Delivered comprehensive customer service, offering detailed information on building events to clients and visitors.
CABIN AGENT
Hartsfield International Airport
01.2014 - 01.2018
- Delivered exceptional assistance to passengers with special needs, ensuring their comfort and safety
- Executed emergency response protocols with precision and care
- Provided top-notch customer service in a high-pressure environment.
Education
Associate Degree in General Business, Science & Business -
DeVry University
Skills
- Interpersonal Communication
- Team Collaboration
- Emergency Response
- Attention to Detail
- Client Care
- Empathy
- Telephone Etiquette
- Verbal and written communication
- Professionalism
- Interpersonal Skills
Websites
Certification
First Aid & CPR
Accomplishments
Four-time Dean's List honoree at DeVry University
Timeline
FRONT DESK RECEPTIONIST/SECURITY
Allied Universal
01.2019 - Current
CABIN AGENT
Hartsfield International Airport
01.2014 - 01.2018
Associate Degree in General Business, Science & Business -
DeVry University