John Samai
Chino Hills,CA
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Security
Ayres Hotels
Chino Hills
09.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Guest Service Representative
Nothing Bundt Cakes
Chino Hills
01.2023 - 09.2024
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained cleanliness of lobby area and front desk counter.
- Handled customer complaints professionally and efficiently.
Retail Sales Associate
Bath and Body Work
Chino Hills, CA
09.2022 - 05.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
Front Desk Receptionist
H&r Block
Chino Hills
01.2022 - 04.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front Desk Receptionist
Barberclub
Chino Hills
04.2022 - 01.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Education
Bachelor of Arts - Psychology
Cal State San Bernardino
San Bernardino, CA12-2024
Associate of Arts - Sociology
Fullerton College
Fullerton, CA05-2023
Associate of Arts - Understanding Human Expression of Art
Fullerton College
Fullerton, CA05-2023
Associate of Arts - Psychology
Fullerton College
Fullerton, CA05-2023
Skills
- Clerical Support
- File Organization
- Correspondence typing
- Administrative Support
- Call Routing
- Cash Handling
- File Management
- Mail Sorting
- Customer Service
- Guest Relations
- Office Administration
- Scheduling
- Office supplies ordering
Timeline
Front Desk Receptionist/Security
Ayres Hotels
09.2023 - Current
Guest Service Representative
Nothing Bundt Cakes
01.2023 - 09.2024
Retail Sales Associate
Bath and Body Work
09.2022 - 05.2023
Front Desk Receptionist
Barberclub
04.2022 - 01.2023
Front Desk Receptionist
H&r Block
01.2022 - 04.2023
Bachelor of Arts - Psychology
Cal State San Bernardino
Associate of Arts - Sociology
Fullerton College
Associate of Arts - Understanding Human Expression of Art
Fullerton College
Associate of Arts - Psychology
Fullerton College
Similar Profiles
Caitlynn WilliamsCaitlynn Williams
HOTEL FRONT OFFICE RECEPTIONIST at Ayres HotelsHOTEL FRONT OFFICE RECEPTIONIST at Ayres Hotels
Helena MasonHelena Mason
Concierge at Ayres HotelsConcierge at Ayres Hotels
Pedro TrujilloPedro Trujillo
Maintenance Technicia/Housekeeper at Ayres HotelsMaintenance Technicia/Housekeeper at Ayres Hotels
JOSEPH LOPEZJOSEPH LOPEZ
After-School Program Leader at Elevo LearningAfter-School Program Leader at Elevo Learning
Jesse MartinezJesse Martinez
Sr. Manager Operational Excellence at PECO Pallet Inc.Sr. Manager Operational Excellence at PECO Pallet Inc.