Verified
This profile is verified using an email address.
Rain Igo
Waitress
Indiana,PA
Summary
Motivated candidate with a background in Electrical Engineering and Astronomy & Engineering, complemented by hands-on experience in customer service roles. Demonstrates strong analytical abilities and effective multitasking skills, ready to contribute to engineering projects and learn in a collaborative setting.
I am great with working with others, outgoing, and can handle stressful situations sufficiently while staying positive and getting the job done.
Overview
3
3
years of professional experience
Work History
Server/Waitress/Bartender
Nap's Cucina Mia
05.2025 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/Waitress
Tom's Pizza
09.2024 - 05.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery process.
- Managed cash register operations, accurately processing payments and handling transactions.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Adapted to fast-paced environment, efficiently handling multiple tables during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Busser
Casa Jalisco Restaurante Mexicano
03.2023 - 11.2023
- Cleared and set tables efficiently to enhance guest dining experience.
- Assisted servers by delivering food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Collaborated with kitchen staff to replenish supplies and support smooth service flow.
- Actively engaged with customers, tending to their needs, and promptly completed requests resulting in a positive customer base and created customer loyalty.
- Restocking shelves, at times needing to lift heavy objects, to retain freshness and quality service.
Education
Bachelor of Science - Electrical Engineering
Pennsylvania State University
University Park, PA06-2029
Bachelor of Science - Astronomy & Engineering
Indiana University of Pennsylvania
Indiana, PA06-2029
High School Diploma -
Indiana Area Senior High School
Indiana, PA06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Task prioritization
- Multitasking and organization
- Shift management
- Team member support
- Guest engagement
- Professional appearance
- Memory retention
Timeline
Server/Waitress/Bartender
Nap's Cucina Mia
05.2025 - Current
Server/Waitress
Tom's Pizza
09.2024 - 05.2025
Busser
Casa Jalisco Restaurante Mexicano
03.2023 - 11.2023
Bachelor of Science - Electrical Engineering
Pennsylvania State University
Bachelor of Science - Astronomy & Engineering
Indiana University of Pennsylvania
High School Diploma -
Indiana Area Senior High School