Rain Needham
Zapopan,Mexico
Summary
I’m a proactive person who has been working and learning in different environments since I was 17. My background is a bit of a mix: I’ve spent time in the US building cabins with a team, worked as a waiter under high pressure, and spent two years in a financial institution helping people manage their money. For the past year, I’ve been dedicated to Customer Service via email, where I’ve received great feedback for being helpful and supportive. I’m naturally curious and always excited to learn new things. I’m now looking to take on the challenge of becoming a Team Leader. I love working with people, and even though management is a new step for me, I’m a quick learner and a great communicator. I’m ready to show up, work hard, and grow alongside a great team!
Overview
5
5
years of professional experience
Work History
Project Assistant & Cabin Builder (US-Based)
- Worked on labor-focused projects in the United States.
- Learned how to coordinate with a team to get a big physical project done from start to finish.
- This is where I first learned that "teamwork makes the dream work!"
Service Professional (Waitstaff)
- Worked in fast-paced environments where I learned how to handle high-energy stress.
- Learned that every customer is an individual and deserves to be treated with a unique, friendly touch.
Customer Service Specialist (Email Support)
01.2022 - Current
- Focusing on resolving issues every day via email.
- Making sure customers feel heard and welcomed, not just like "another ticket."
- Using my communication skills to turn a frustrated customer into a happy one.
- Last 1 Year
Financial Support Specialist
01.2021 - 01.2023
- Worked with a financial institution where customers reached out for advice on their money.
- Handled very stressful situations where people were worried about their finances.
- Provided the best solutions while staying calm and empathetic under pressure.
- 2 Years
Skills
- Bilingual: I speak, read, and write fluently in both English and Spanish
- Computer Skills: I’m comfortable with Google Sheets, Google Sites, and basic Excel I love learning new software!
- Problem Solver: Whether it’s a financial question or a building project, I’m good at finding the best "fix"
- People Person: My communication skills are my strongest asset I enjoy making people feel at home in a company
Interests
When I’m not at my desk, I love rock climbing It’s my favorite way to challenge myself and stay focused I also have a big interest in entrepreneurship—I eventually want to own my own business, which is why I’m so eager to learn how to manage teams and keep customers loyal, I’m very excited about this opportunity and would love to show you how my diverse experience can help the team!
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Specialist (Email Support)
01.2022 - Current
Financial Support Specialist
01.2021 - 01.2023