Raina Busch
Minneapolis,USA
Summary
Proactive service professional dedicated to creating memorable guest interactions and experiences. Strong multitasking skills demonstrated in busy environments, with a focus on detail and customer satisfaction. Emphasis on teamwork and maintaining an enjoyable dining atmosphere for all patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Server
Mystic Lake Casino
Prior Lake, MN
02.2022 - 09.2025
- Delivered attentive and professional service to 40–60 guests per shift in a high-traffic environment.
- Guided guests through menus, upselling cocktails, wine, and specialty dishes to elevate guest experience.
- Ensured smooth service flow by collaborating with bar, kitchen, and floor staff.
- Maintained guest satisfaction and loyalty through personable and professional service.
Restaurant Server
Mystic Lake Casino
Prior Lake, MN
12.2018 - 09.2019
- Provided service in a busy casino dining setting, balancing multiple tables with efficiency and accuracy.
- Maintained detailed knowledge of menu offerings and promotions to enhance guest interactions.
- Provided exceptional customer service in high-volume dining environment, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Hostess/Server
Applebee's
Savage, MN
10.2016 - 01.2017
- Welcomed guests and provided prompt seating arrangements to enhance dining experience.
- Managed reservations and waitlists efficiently to optimize table turnover.
- Assisted servers in delivering food and drinks, ensuring timely service.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Hostess
Minnehaha Cafe
Prior Lake, MN
06.2016 - 10.2016
- Managed guest seating arrangements to optimize flow and enhance customer experience.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Trained new host staff on best practices for guest interaction and reservation management.
- Developed efficient seating strategies during peak hours, reducing wait times significantly.
Education
High school Diploma - undefined
Skills
- Guest relations & hospitality
- High-volume service efficiency
- Fine dining etiquette
- Upselling food, wine & cocktails
- Team collaboration & training
- POS systems & cash handling
- Organizational skills & multitasking
- Exceptional communication
Certification
- TIPS August 2028
- Tips gaming alcohol training August 2028
- Driver's License
Timeline
Restaurant Server
Mystic Lake Casino
02.2022 - 09.2025
Restaurant Server
Mystic Lake Casino
12.2018 - 09.2019
Hostess/Server
Applebee's
10.2016 - 01.2017
Hostess
Minnehaha Cafe
06.2016 - 10.2016