RAINA HEINLEY
East Syracuse,NY
Summary
Versatile professional with over 22 years of experience across personal care, driving, construction, and customer service. Skilled in personal assistance and maintenance. Adept to diverse environments, delivering compassionate care and ensuring operational efficiency. Seeking opportunity to leverage organizational, communication, and problem-solving skills in dynamic settings. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Driver
Uber
East Syracuse, NY
01.2024 - Current
- Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces
- Maintained a high level of professionalism while representing the company and interactions with customers
- Collaborated with dispatchers to ensure efficient scheduling and routing, resulting in on time delivery
- Adapted quickly to changing road conditions or weather situations to maintain safe driving practices
Personal Care Assistant
Medicaid, Freedom care and PPL
Syracuse
09.2024 - Current
- Assisted clients with daily living activities and personal hygiene needs
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided compassionate support to individuals with disabilities and chronic illnesses.
General Laborer
Facility Maintenance Group
West Monroe
01.2023 - 08.2025
- Prepared construction sites by clearing up debris, tool organization and effective communication to lay safety flooring.
- Demonstrated strong attention to detail when measuring materials or following blueprints/drawings
- Operated hand-held tools such as hammers, screwdrivers, wrenches, etc
- Construction/repair executed basic plumbing tasks such as installing pecks, fixtures or repairing leaks under supervision
- Completed assigned tasks efficiently while maintaining high quality standards
- Performed a variety of physical labor, tasks, including lifting heavy objects, operating machinery and using hand tools
- Maintained cleanliness and organization of work area to ensure a safe and efficient working environment
- Loaded and unloaded construction materials, concrete and other job materials onto trucks or other vehicles for transportation to job sites
Teaching Assistant
North Syracuse Central School District
North Syracuse
09.2002 - 11.2019
- Assisted teachers in developing lesson plans and instructional materials
- Supported classroom management by facilitating student engagement and participation
- Implemented educational activities aligned with curriculum standards and learning objectives
- Supervised students during lunch, recess, and other non-classroom activities
- Provided individualized support to students with diverse learning needs and challenges
- Adapted teaching methods and instructional materials to meet the varying needs of individual students
- Implemented students' individual education plans (IEP), 504 plans, behavior plans, and therapies
Appointments Clerk
Old Dominion Freightline
East Syracuse
01.2002 - 08.2002
- Scheduled appointments for freight pickups and deliveries efficiently
- Managed customer inquiries via phone and email promptly
- Maintained accurate appointment records in the scheduling system
- Assisted in resolving scheduling conflicts with effective communication
Education
License - Cosmetology
Contemporary School of Beauty
Syracuse, NYSkills
- Multitasking and organization
- Dependable and responsible
- Special needs care
- Adaptive equipment use
- Personal errands assistance
- Heavy lifting
- Building and construction
- Construction
- Power tool operation
- Worksite safety
- Truck loading
- Flooring installation
- Site preparation
- Demolition
- Construction safety
- Hand and power tool operation
- Punctual and dependable
- Drywall installation
Timeline
Personal Care Assistant
Medicaid, Freedom care and PPL
09.2024 - Current
Driver
Uber
01.2024 - Current
General Laborer
Facility Maintenance Group
01.2023 - 08.2025
Teaching Assistant
North Syracuse Central School District
09.2002 - 11.2019
Appointments Clerk
Old Dominion Freightline
01.2002 - 08.2002
License - Cosmetology
Contemporary School of Beauty