Raina Jordan
New Wilmington,PA
Summary
Dynamic and results-oriented professional with a proven track record at Rachel's Roadhouse. Excelled in enhancing customer satisfaction and loyalty through exceptional service and team efficiency. Skilled in cash management and problem-solving, demonstrating a strong work ethic and excellent time management. Successfully trained new servers, showcasing leadership and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Server, Bartender, Assistant Manager
Rachel's Roadhouse
Mercer, USA
06.2021 - Current
- Ensured timely service of food items to guests.
- Crafted a variety of cocktails.
- Ensured customer satisfaction by monitoring team efficiency.
- Provided helpful suggestions to enhance the customer experience.
- Conducted end-of-night monetary reviews and balanced all cash drawers.
- Cultivated positive customer relations to drive loyalty.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Human Resource Management -
Westminster College
New Wilmington, PA05.2026
Highschool -
Grove City Area High School
Grove City PASkills
- Time Management
- Resource Optimization
- Food safety
- Effective Organizer
- Task prioritization
- Reliable
- Exceptional Customer Service
- Workplace safety
- Cash Management
- Critical Problem Solver
- Multitasking and organization
- Allergy awareness
- Tableside etiquette
- Guest engagement
- Strong work ethic
References
References available upon request.
Timeline
Server, Bartender, Assistant Manager
Rachel's Roadhouse
06.2021 - Current
Bachelor of Human Resource Management -
Westminster College
Highschool -
Grove City Area High School
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