Raina Oldstone
Long Beach,CA
Summary
Experienced Server offering over five years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations while providing exceptional customer service and food service to attain highest level of guest satisfaction. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Expeditor
Gabi James
Redondo Beach, CA
04.2024 - Current
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Provided guidance on restaurant policies to new employees or trainees.
- Provided excellent customer service by attending to guests' needs quickly and efficiently.
Server
El Barrio Cantina & Tequila Bar
Long Beach
02.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Catering Server
Premier Staffing
01.2022 - 01.2024
- Enhanced guest experience by providing exceptional service during catered events.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
Server/ Bartender
Benchmark
Berkeley, CA
01.2023 - 11.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
Michaels Restaurant
Santa Monica, CA
08.2019 - 08.2022
- Upsold customers and optimized table-turns to outperform average sales..
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Education
Certificate of Design And Traditional Sign Painting - Sing Painting/ Design
Los Angeles Trade Technical College
Los Angeles, CABachelor of Arts - Design And Visual Communications
Otis College of Art And Design
Los Angeles, CASkills
- Organization
- Communications
- Customer service
- Problem resolution
- Inventory management
- Effective Customer Upselling
- Liquor, Wine and Food Service
- High-Volume Dining
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Client Communication
- Team Member Training
Certification
- Valid Food Handlers Card
- Alcohol Server/Seller Certification
Timeline
Food Expeditor
Gabi James
04.2024 - Current
Server
El Barrio Cantina & Tequila Bar
02.2024 - Current
Server/ Bartender
Benchmark
01.2023 - 11.2023
Catering Server
Premier Staffing
01.2022 - 01.2024
Server
Michaels Restaurant
08.2019 - 08.2022
Certificate of Design And Traditional Sign Painting - Sing Painting/ Design
Los Angeles Trade Technical College
Bachelor of Arts - Design And Visual Communications
Otis College of Art And Design
- Valid Food Handlers Card
- Alcohol Server/Seller Certification
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