RAINA VERT
Brimley,MI
Summary
Outgoing and detail-oriented professional with 7 years' experience in the customer service industry. Seeking full-time position to utilize proven history of resourcefulness, efficiency, accuracy, and reliability.
Overview
7
7
years of professional experience
Work History
Line Cook
Sacy's Restaurant - Bay Mills Resort and Casino
02.2024 - Current
- Prepare multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborate with team members to maintain a clean and safe working environment.
- Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity.
- Adapt quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Cross-train in multiple stations for high efficiency.
- Develop innovative, creative dessert specials and recipes.
Cashier/Host
Sacy's Restaurant - Bay Mills Resort and Casino
07.2021 - 10.2023
- Greet customers entering store respond promptly to needs/questions/concerns, recommend products, and build relationships for repeat business
- Use Point of Service (POS system to enter orders, process payments, and issue receipts
- Manage cash with high accuracy and carefully analyze bills for fraud
- Stock, tag, and display merchandise
- Conduct inventory counts by adding each item in stock and documenting
- Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Servers' Assistant
Sacy's Restaurant - Bay Mills Resort and Casino
07.2018 - 03.2020
- Reset and clean tables to prepare for new customers
- Delivered smooth and timely service to customers by offering additional items and handling spills
- Trained new staff in bussing and cleaning procedures
- Collected trash and cleaned surfaces to maintain fresh and orderly customer areas
- Monitored customers to quickly spot leaving guests and clear tables for future patrons
- Improved customer satisfaction rates by answering customers' questions and settling issues
Education
Some College Completed -
Northern Michigan University
Marquette, MI05.2021
High School Diploma -
Brimley Jr./Senior High School
Brimley, MI05.2020
Skills
- Attention to detail
- Proactive and Resourceful
- Team Coordination
- Service-minded
- Attentive Phone Call/Order Taking
- Customer Assistance
- Feedback Acceptance
- Training and Development
- Inventory Management
- Transaction Processing
Accomplishments
Served the First Lady, Jill Biden, in May 2024.
Led the team through peak periods of business.
Adapted to new systems and optimized better work flow.
Timeline
Line Cook
Sacy's Restaurant - Bay Mills Resort and Casino
02.2024 - Current
Cashier/Host
Sacy's Restaurant - Bay Mills Resort and Casino
07.2021 - 10.2023
Servers' Assistant
Sacy's Restaurant - Bay Mills Resort and Casino
07.2018 - 03.2020
High School Diploma -
Brimley Jr./Senior High School
Some College Completed -
Northern Michigan University
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