Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rainer Valerio

Rochester

Summary

Dedicated Production Team Lead adept at coordinating and prioritizing workloads, setting effective schedules and maintaining line equipment in peak operating conditions. Top-notch abilities include communicating directions, solving problems, and managing conflict. many years of experience in manufacturing.

Overview

6
6
years of professional experience

Work History

Production Team Lead

Plug Power
Rochester
11.2024 - 03.2025
  • Resolved operational issues arising from non-conformance with production plans or procedures.
  • Monitored team performance to ensure adherence to safety regulations, quality standards and production goals.
  • Assisted in the installation of new machinery and equipment.
  • Adjusted machine settings according to manufacturing specifications.

Outside Sales Representative

Spectrum
Rochester
04.2024 - 11.2024
  • Developed and implemented sales strategies to increase revenue.
  • Generated leads through cold calling, networking events, referrals.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Created customized presentations for prospective clients based on their needs.

Call Center Representative

Maximus
Rochester
04.2023 - 04.2024
  • Assisted Medicaid applicants in completing and submitting applications for health care benefits.
  • Provided assistance to clients regarding the medical bill process, including helping them understand their coverage and how to use it.
  • Created case plans outlining client goals and objectives related to access of appropriate health care services.
  • Facilitated meetings between multiple parties involved in providing services to a client in order to ensure continuity of care.

Assistant Manager

Acceptance Now
Rochester
11.2021 - 02.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Developed key customer relationships to increase sales.

Customer Service Associate

Home Depot
Rochester
02.2020 - 11.2021
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Used collateral material and documents to share information about services, products and promotions.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Construction Apprentice

School Programs
Rochester
05.2019 - 08.2019
  • Communicated effectively with supervisors regarding progress updates on assigned tasks.
  • Operated power tools safely while performing tasks such as cutting lumber or drilling holes in walls.
  • Collaborated with other tradespeople to coordinate construction activities efficiently.

Education

High School Diploma -

Northeast College Preparatory High School
Rochester, NY
06.2021

Skills

  • Customer Support
  • Team Leadership
  • Positive Attitude
  • Flexible Schedule
  • Equipment installation
  • Sales strategy
  • Professional Demeanor
  • Machine operation
  • Quality assurance

Languages

5

Timeline

Production Team Lead

Plug Power
11.2024 - 03.2025

Outside Sales Representative

Spectrum
04.2024 - 11.2024

Call Center Representative

Maximus
04.2023 - 04.2024

Assistant Manager

Acceptance Now
11.2021 - 02.2023

Customer Service Associate

Home Depot
02.2020 - 11.2021

Construction Apprentice

School Programs
05.2019 - 08.2019

High School Diploma -

Northeast College Preparatory High School

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